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Product key is not working RRS feed

  • Question

  • Hi,
    I've followed advice on  other threads and run the diagnostic - can you help?
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WFM92-V2TVC-J2YBJ
    Windows Product Key Hash: iqUeChZ1VgXrb6DNrz+0ntLIHzY=
    Windows Product ID: 76477-OEM-2111907-00323
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {CD7CF3E3-D323-4F70-9707-12F50137E193}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Documents and Settings\SMS\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD7CF3E3-D323-4F70-9707-12F50137E193}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2YBJ</PKey><PID>76477-OEM-2111907-00323</PID><PIDType>2</PIDType><SID>S-1-5-21-3324073401-3550719598-3403601346</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-N014</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>EN014IMS.70A</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>91D503A801846065</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro-Star Int'l Co.,Ltd.</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Licensing Data-->
    N/A
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:MICRO-STAR INTERNATIONAL CO., LTD
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A
    Monday, March 28, 2011 1:37 PM

Answers

  • "smscew" wrote in message news:fdde34fa-c37f-4045-85c0-3da04fd3077e...
    Hi,
    I've followed advice on  other threads and run the diagnostic - can you help?
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WFM92-V2TVC-J2YBJ
    Windows Product Key Hash: iqUeChZ1VgXrb6DNrz+0ntLIHzY=
    Windows Product ID: 76477-OEM-2111907-00323
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {CD7CF3E3-D323-4F70-9707-12F50137E193}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Documents and Settings\SMS\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD7CF3E3-D323-4F70-9707-12F50137E193}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2YBJ</PKey><PID>76477-OEM-2111907-00323</PID><PIDType>2</PIDType><SID>S-1-5-21-3324073401-3550719598-3403601346</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-N014</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>EN014IMS.70A</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>91D503A801846065</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro-Star Int'l Co.,Ltd.</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Licensing Data-->
    N/A
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:MICRO-STAR INTERNATIONAL CO., LTD
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A
    First try manual validation -
    see if that works
    if it fails, try the Diagnostics - they should point you in the right direction
     
    Post back with your results.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 28, 2011 1:54 PM
    Moderator

All replies

  • "smscew" wrote in message news:fdde34fa-c37f-4045-85c0-3da04fd3077e...
    Hi,
    I've followed advice on  other threads and run the diagnostic - can you help?
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WFM92-V2TVC-J2YBJ
    Windows Product Key Hash: iqUeChZ1VgXrb6DNrz+0ntLIHzY=
    Windows Product ID: 76477-OEM-2111907-00323
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {CD7CF3E3-D323-4F70-9707-12F50137E193}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Documents and Settings\SMS\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD7CF3E3-D323-4F70-9707-12F50137E193}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2YBJ</PKey><PID>76477-OEM-2111907-00323</PID><PIDType>2</PIDType><SID>S-1-5-21-3324073401-3550719598-3403601346</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-N014</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>EN014IMS.70A</Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>91D503A801846065</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro-Star Int'l Co.,Ltd.</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Licensing Data-->
    N/A
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:MICRO-STAR INTERNATIONAL CO., LTD
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A
    First try manual validation -
    see if that works
    if it fails, try the Diagnostics - they should point you in the right direction
     
    Post back with your results.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 28, 2011 1:54 PM
    Moderator
  • I've tried to run the genuine/validate thing, but it is just installing Microsoft Security Essentials - and nothing to do with Office suite.

    I've gone back in to try my product key again now and the options are only allowing me to add a product key for Office 2010.  My license is for 2007.  

    My machine is a Netbook and so does not have the CD drive I need to install from scratch.

    Can you help now?

    Thank you

    Friday, April 15, 2011 1:23 PM
  • "smscew" wrote in message news:5cae6e2f-592e-4818-8666-117a02e7c8e7...

    I've tried to run the genuine/validate thing, but it is just installing Microsoft Security Essentials - and nothing to do with Office suite.

    I've gone back in to try my product key again now and the options are only allowing me to add a product key for Office 2010.  My license is for 2007.  

    My machine is a Netbook and so does not have the CD drive I need to install from scratch.

    Can you help now?

    Thank you


    Aaaah!
    You obviously have a TRIAL of Office installed.... to use the full application you actually have to buy it..
     
    Your Key for Office 2007 is not valid for Office 2010 - you have to uninstall the trial, and install the Office 2007 edition that you purchased, using your product Key.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 15, 2011 7:32 PM
    Moderator
  • Oh stupid me - sorry to have troubled you and thank you for your help!
    Tuesday, April 26, 2011 8:57 PM