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[W7 ]Problem with Windows Update and Genuine. RRS feed

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    Hello!

     

    When I open windows update it only display some weird characters and doesnt allow me to update. On system information screen it says that my Windows are activated but still a popup that tells me that my Windows are not Genuine.

    Ive tried open slui.exe and it tells me: Activation successful but doesnt help.
    Im sure that my school bought windows because the hardware are from Dell.

     

    Please help!

    Ps. I installed Another language (I have W7 Professional) which might have caused the genuine problem.

    Wednesday, January 18, 2012 9:01 AM

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    You need to upgrade from Swedish Professional to Swedish Ultimate.  Then you can download the English MUI pack to add English and make that your default language.  You can use Anytime Upgrade from within the Swedish version to make the upgrade to Ultimate.  The English MUI pack is free.  Otherwise you will need to buy the full license English version of Professional and reinstall.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 18, 2012 5:59 PM
    Answerer

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    Post up an MGADiag Report following these instructions.

    1. Download MGADiag.exe & save it to your desktop.

    2. Run it & click the continue button.

    3. Then click the copy button. (Ignore any error messages you may get)

    4. Right click and paste the full report given in your next reply.

    Wednesday, January 18, 2012 11:26 AM
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    What do you mean by "I installed another language"?  If it was a multilingual language pack then be aware that requires Ultimate.  If you used Vistalizator please read sticky 2 above.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 18, 2012 12:46 PM
    Answerer
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    "User324567" wrote in message news:fdf02117-7b5a-487b-b8e4-a15d5964d479...

    Hello!

     

    When I open windows update it only display some weird characters and doesnt allow me to update. On system information screen it says that my Windows are activated but still a popup that tells me that my Windows are not Genuine.

    Ive tried open slui.exe and it tells me: Activation successful but doesnt help.
    Im sure that my school bought windows because the hardware are from Dell.

     

    Please help!

    Ps. I installed Another language (I have W7 Professional) which might have caused the genuine problem.

    How did you install another Language?
    Professional does not support the use of MUI language Kits – If you use a program called Vistalizator to get around this restriction then you have broken the Software Licensing rules, and the software itself.
    You need to uninstall all extra languages, then remove the Vistalizator program itself.
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    http://www.microsoft.com/howtotell/content.aspx?pg=coa
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 18, 2012 1:21 PM
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    I used vistaliazer to change my laungauge (Changed from worst langauge (Swedish) to English)

    I mean what is that <deleted> that my computer doesnt support English...

    Here comes the Report:

     

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FFGQ7
Windows Product Key Hash: WI3sYWs9NlzfMEhNmFSbzBN4EcY=
Windows Product ID: 55041-008-1537354-86536
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A2E77D4C-F2C8-4621-A205-28356D6D700E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Simon\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A2E77D4C-F2C8-4621-A205-28356D6D700E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1537354-86536</PID><PIDType>6</PIDType><SID>S-1-5-21-3333577500-2073625030-3048638365</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro V130</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06  </Version><SMBIOSVersion major="2" minor="6"/><Date>20110303000000.000000+000</Date></BIOS><HWID>73423407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-153735-03-1053-7601.0000-1732011
Installation ID: 002666956074713432316592999931204021956475328782657852
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FFGQ7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 1/18/2012 3:29:16 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 1:18:2012 09:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAeqjeZ3cWDJh63QogipimVlxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		WN09    
  FACP			DELL  		WN09   
  HPET			DELL		WN09
  MCFG			DELL		WN09
  SSDT			AMICPU		PROC
  SLIC			DELL  		WN09   
  OSFR			DELL  		M08


     


    • Edited by Darin Smith MS Wednesday, January 18, 2012 11:52 PM Deleted Profanity
    Wednesday, January 18, 2012 2:30 PM
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    Please review: Vistalizator, Multilingual users and Validation problems
    Carey Frisch
    Wednesday, January 18, 2012 2:55 PM
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    BUT I HATE SWEDISH (caps rage) and I dont want Frekin <deleted>Swedish on this computer. English language should be available for everyone even for non-ultimate users.

    By the way I cannot find a way to fix the problem even after reading your URL.


    • Edited by Darin Smith MS Wednesday, January 18, 2012 11:53 PM Deleted Profanity
    Wednesday, January 18, 2012 3:00 PM
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    See: Windows Genuine Advantage Contact Us
    Carey Frisch
    Wednesday, January 18, 2012 3:07 PM
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    See: Windows Genuine Advantage Contact Us
    Carey Frisch
    Excuse me but what exactly do you want me to do on this page?
    Wednesday, January 18, 2012 3:09 PM
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    Chat, email, or telephone Microsoft WGA Support directly.
    Carey Frisch
    Wednesday, January 18, 2012 5:21 PM
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    You need to upgrade from Swedish Professional to Swedish Ultimate.  Then you can download the English MUI pack to add English and make that your default language.  You can use Anytime Upgrade from within the Swedish version to make the upgrade to Ultimate.  The English MUI pack is free.  Otherwise you will need to buy the full license English version of Professional and reinstall.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 18, 2012 5:59 PM
    Answerer
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    Thank you!

     

    This is why I dislike windows. So they say I have to spend $100 more to get english as display language ....Ye fck of Microsoft will never buy any product from you in the future. 

    (and no I won't get a mac becuase they are even more limited)

    Wednesday, January 18, 2012 6:14 PM