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[W7 ]Problem with Windows Update and Genuine. RRS feed

  • Question

  • Hello!

     

    When I open windows update it only display some weird characters and doesnt allow me to update. On system information screen it says that my Windows are activated but still a popup that tells me that my Windows are not Genuine.

    Ive tried open slui.exe and it tells me: Activation successful but doesnt help.
    Im sure that my school bought windows because the hardware are from Dell.

     

    Please help!

    Ps. I installed Another language (I have W7 Professional) which might have caused the genuine problem.

    Wednesday, January 18, 2012 9:01 AM

Answers

  • You need to upgrade from Swedish Professional to Swedish Ultimate.  Then you can download the English MUI pack to add English and make that your default language.  You can use Anytime Upgrade from within the Swedish version to make the upgrade to Ultimate.  The English MUI pack is free.  Otherwise you will need to buy the full license English version of Professional and reinstall.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 18, 2012 5:59 PM
    Answerer

All replies

  • Post up an MGADiag Report following these instructions.

    1. Download MGADiag.exe & save it to your desktop.

    2. Run it & click the continue button.

    3. Then click the copy button. (Ignore any error messages you may get)

    4. Right click and paste the full report given in your next reply.

    Wednesday, January 18, 2012 11:26 AM
  • What do you mean by "I installed another language"?  If it was a multilingual language pack then be aware that requires Ultimate.  If you used Vistalizator please read sticky 2 above.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 18, 2012 12:46 PM
    Answerer
  • "User324567" wrote in message news:fdf02117-7b5a-487b-b8e4-a15d5964d479...

    Hello!

     

    When I open windows update it only display some weird characters and doesnt allow me to update. On system information screen it says that my Windows are activated but still a popup that tells me that my Windows are not Genuine.

    Ive tried open slui.exe and it tells me: Activation successful but doesnt help.
    Im sure that my school bought windows because the hardware are from Dell.

     

    Please help!

    Ps. I installed Another language (I have W7 Professional) which might have caused the genuine problem.

    How did you install another Language?
    Professional does not support the use of MUI language Kits – If you use a program called Vistalizator to get around this restriction then you have broken the Software Licensing rules, and the software itself.
    You need to uninstall all extra languages, then remove the Vistalizator program itself.
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    http://www.microsoft.com/howtotell/content.aspx?pg=coa

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 18, 2012 1:21 PM
    Moderator
  • I used vistaliazer to change my laungauge (Changed from worst langauge (Swedish) to English)

    I mean what is that <deleted> that my computer doesnt support English...

    Here comes the Report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-FFGQ7
    Windows Product Key Hash: WI3sYWs9NlzfMEhNmFSbzBN4EcY=
    Windows Product ID: 55041-008-1537354-86536
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A2E77D4C-F2C8-4621-A205-28356D6D700E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Simon\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2E77D4C-F2C8-4621-A205-28356D6D700E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1537354-86536</PID><PIDType>6</PIDType><SID>S-1-5-21-3333577500-2073625030-3048638365</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro V130</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06  </Version><SMBIOSVersion major="2" minor="6"/><Date>20110303000000.000000+000</Date></BIOS><HWID>73423407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-153735-03-1053-7601.0000-1732011
    Installation ID: 002666956074713432316592999931204021956475328782657852
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FFGQ7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 1/18/2012 3:29:16 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 1:18:2012 09:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    
    
    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAeqjeZ3cWDJh63QogipimVlxd
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		WN09    
      FACP			DELL  		WN09   
      HPET			DELL		WN09
      MCFG			DELL		WN09
      SSDT			AMICPU		PROC
      SLIC			DELL  		WN09   
      OSFR			DELL  		M08    
    
    


     


    • Edited by Darin Smith MS Wednesday, January 18, 2012 11:52 PM Deleted Profanity
    Wednesday, January 18, 2012 2:30 PM
  • Wednesday, January 18, 2012 2:55 PM
    Moderator
  • BUT I HATE SWEDISH (caps rage) and I dont want Frekin <deleted>Swedish on this computer. English language should be available for everyone even for non-ultimate users.

    By the way I cannot find a way to fix the problem even after reading your URL.


    • Edited by Darin Smith MS Wednesday, January 18, 2012 11:53 PM Deleted Profanity
    Wednesday, January 18, 2012 3:00 PM
  • Wednesday, January 18, 2012 3:07 PM
    Moderator
  • See: Windows Genuine Advantage Contact Us
    Carey Frisch
    Excuse me but what exactly do you want me to do on this page?
    Wednesday, January 18, 2012 3:09 PM
  • Chat, email, or telephone Microsoft WGA Support directly.
    Carey Frisch
    Wednesday, January 18, 2012 5:21 PM
    Moderator
  • You need to upgrade from Swedish Professional to Swedish Ultimate.  Then you can download the English MUI pack to add English and make that your default language.  You can use Anytime Upgrade from within the Swedish version to make the upgrade to Ultimate.  The English MUI pack is free.  Otherwise you will need to buy the full license English version of Professional and reinstall.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 18, 2012 5:59 PM
    Answerer
  • Thank you!

     

    This is why I dislike windows. So they say I have to spend $100 more to get english as display language ....Ye fck of Microsoft will never buy any product from you in the future. 

    (and no I won't get a mac becuase they are even more limited)

    Wednesday, January 18, 2012 6:14 PM