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Please Help me RRS feed

  • Question

  • I have a problem

    In the task bar I see an icon same star and it have The next:

    Widows Genuine Advantage

    your system may be at Risk.

    this copy of windows did not pass genuine windows validation. Validation is required to receive many of the upgrades available from Microsoft

    and I don't know What is the problem

    Please help me step by step

    Thank you

    Friday, May 4, 2007 2:34 PM

Answers

  • Prosoft1984,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Note:  If the "Resolve" button on the Windows tab is NOT grayed out, that means the Utility found problems with your installation of Windows that it may be able to repair on its own.  Please click the "Resolve" button and follow any displayed instructions.

    Friday, May 4, 2007 3:19 PM