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Constantly asked to revalidate Win7 after months of use RRS feed

  • Question

  • As a current student I purchased a copy of Win 7 Pro through the Microsoft/Digital River site.  The upgrade (fresh install) from Vista went fine, and everything worked for quite a long period of time -- 6+ months.  Then, all of a sudden I kept getting prompted to revalidate my copy of Windows.  I would do it, it would last for a little while, and then I would be asked to revalidate again.  I now have probably done it too many times so my key is now locked out.  I have read through the stickies in this forum and of course visited the Genuine MS Software site including the online validate windows tool.

    Here is my diagnostic report information:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PRWKC-YBYJB-FCQ77
    Windows Product Key Hash: 0iQjqrcJ/YrA9dYmIuMUpPQmUaU=
    Windows Product ID: 00371-152-9255077-85842
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {C4765E1D-FFB0-4C76-AF49-3BAFDE161CF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C4765E1D-FFB0-4C76-AF49-3BAFDE161CF9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FCQ77</PKey><PID>00371-152-9255077-85842</PID><PIDType>5</PIDType><SID>S-1-5-21-2818262357-658902411-1129294004</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA78GM-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20080430000000.000000+000</Date></BIOS><HWID>7BB83607018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Canada Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55A39B2AC03BD86</Val><Hash>u+u4uLijTg18svHcztt0SJv6tjM=</Hash><Pid>89388-707-0157384-65170</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-152-925507-01-4105-7600.0000-3082009
    Installation ID: 018911956420877793978014453014579941675810772163062675
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FCQ77
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Remaining Windows rearm count: 3
    Trusted time: 04/11/2010 8:38:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:4:2010 08:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAAADAAAAAQABAAEAeqg0r0C+iDwYiBAzVPmgvhoUJEPqRfKuvX7eP8j0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PTLTD         POWERNOW


    Thursday, November 4, 2010 2:45 PM

Answers

  • Hello M__D

     

      After looking up your Product Key, I would have to agree with your diagnosis of the problem. The key is now Activation Blocked due to "Abuse" (That's just means too many Activations or Activation Attempts have occurred).  In the case of this Product key, I only see one (1) successful Activation but I also see nearly 100 activation attempts between 11/17/2009 thru 10/30/2010.

      At this point, the only thing I can suggest is attempt to Activate again, but this time, select the Activate by Phone method.  Once you call the Activation Call Center, either select the option to talk to a Live Activation Rep or if there is no option, don't enter any information into the phone prompt.  This will force the phone prompt to transfer you to a Live Rep.

      Explain the issue to the Rep and ask that the Block be removed or have the issue escalated to someone that can.

      From the information I have access to, it would appear to be a case of a large number of unsuccessful activation attempts that triggered an automatic Block because it appeared that the key was being abused. But with only a single successful activation, I do not believe any abuse has occurred.  However, the Activation Rep (or the person that the issue gets escalated to) may have access to additional information that I do not so ultimately, they will be in a better position to decide how to best resolve the issue.

     

    Hope that helps,

     


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 4, 2010 6:12 PM
    Thursday, November 4, 2010 6:10 PM