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Invalid VLK RRS feed

  • Question

  • I was given my computer by my daughter who got a new one.  I have used this for several years, and now when I open Word and Excel, I am getting 'this copy of office is not genuine'.  I recently had a virus issue with some websites that my grandson was accessing to play online games (one was quite an issue to remove) - it has been since then that I am getting this error (I cannot imagine how trying to remove an online virus would affect either Word or Excel).  I have asked my daughter is she still has any of the software from when she purchased the computer, but unfortunately for me, she does not.

    Here is the copy of my results, any assistance would be greatly appreciated.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WYPR4-FKFW6-RGMQG
    Windows Product Key Hash: 2Mc7sA0aUeObkt6+F1T1WpYamoI=
    Windows Product ID: 76487-640-1099466-23770
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BCB1C633-CF13-46D6-9A9D-4E490D88AF24}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BCB1C633-CF13-46D6-9A9D-4E490D88AF24}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RGMQG</PKey><PID>76487-640-1099466-23770</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1364589140-839522115</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP dx2000 MT (PX839AA)</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.17   </Version><SMBIOSVersion major="2" minor="3"/><Date>20051124000000.000000+000</Date></BIOS><HWID>C2DF32E70184605C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>DC46ACEA717D86</Val><Hash>WUI5ExWmgC/8+JZ8MEMpsl2PYe8=</Hash><Pid>89388-707-5939934-65467</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17199:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1A1DA:Compaq Computer Corporation|1A1DA:Compaq Computer Corporation|1388C:GENUINE C&C INC|1FFEA:Hewlett-Packard Company|1A1DA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Darin Smith MS Monday, November 23, 2009 10:17 PM Office issue (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Sunday, November 8, 2009 4:40 PM

Answers

  • Hello bakeat550,

    All of the Microsoft products on your HP computer are volume licensing products.

    Usually that means the computer, in your case, was at one time used in a business, educational, or governmental organization that is large enough to participate in Microsoft's volume licensing agreements.  Before disposing of the computer, that organization should have erased their Volume Licenses for Windows and Office, because according to the Volume Licensing agreements, these programs cannot be transferred with the computer outside of the organization when the computer is sold.

    As you are an individual consumer not associated with that kind of big organization, however, your use of these volume licenses would almost always be a nongenuine use of the installed software, regardless of whether it reports as genuine or not.

    In the case of the HP computer itself, if the computer still has a Certificate of Authenticity (CoA) affixed to it, chances are excellent that it is still licensed to run the version and edition of Windows described on the CoA, and getting that corrected is not an insurmountable task.  You would have to contact HP's customer support and order (if available) a set of Recovery or Reinstallation discs so you can put the original license for Windows back onto the computer.  Here is the computer model's support page at HP:  http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=401821&lang=en&cc=us&taskId=135&prodTypeId=12454&prodSeriesId=401819

    In the event that the computer does not have a CoA affixed, we would have to assume the computer does not have a license to run any version or edition of Windows.  In order to Get Genuine, you would have to purchase a license for Windows at your favorite software retailer, or consider participating in the Windows Genuine Offer as described in the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EFIAC

    In the case of the Office applications, it is unlikely that you would have receive any genuine hologrammed Office program discs or a Certificate of Authenticity for Office with the computer.  If you did receive Office discs, you can check them for genuineness at http://www.howtotell.com.  If you have genuine Office discs, Get Genuine by uninstalling the current nongenuine installation of Office, restart twice, then install your genuine Office using your discs and the accompanying genuine Product Key.

    Assuming you did not receive Office discs and an Office CoA, you do not have a license to run Office.  In such case, you could either purchase Office from your favorite software retailer, or read about partiticpation in the Genuine Office Offer at the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to take advantage of the Genuine Office Offer, please being by clicking the "Learn More Online" link in the nongenuine notices you are seeing on your screen.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 3:31 AM