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Software Licencing (SLSvc.exe) will not start and can not be located in the list of services at all.

    Question

  • Ok so i can not perform any Windows Update as it appears that my Software Licencing Service wont start.

    I have tried Net Start SLSvc in Command promt (With admin rights) and i get the following:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Windows\system32>

    When i look in Services.exe i can not locate Software Licencing at all.

    I have ran the Microsoft Genuine Advantage Diagnostic tool and below is what it shows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1B87AEAA-B256-4C97-AAAB-E0BD5B6A5EFC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130308-1436
    TTS Error: M:20130602104753515-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Dnaiel\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B87AEAA-B256-4C97-AAAB-E0BD5B6A5EFC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2145855627-3741295511-274930920</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>33303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GH4WnTHEnlOapp6HrMyD0aDBgz4tb598vSw5CZbnO6sVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M08    
      FACP DELL   M08    
      HPET DELL   M08    
      BOOT DELL   M08    
      MCFG DELL   M08    
      SLIC DELL   M08    
      OSFR DELL   M08    
      SSDT PmRef CpuPm
    --------------------------------------------------------------------------------------------------------------------------

    Could anyone help me in identifying the issue and rectifying this as i have tried a lot from the forums on here and cant seem to get anywhere

    Thank you in advance

    Dan

    Sunday, January 25, 2015 3:05 PM

Answers

  • At the moment, not a lot :(

    You've just solved a long-standing mystery for me, though! :) - the place in the registry that stores the TTS values shown in MGADiag reports.

    Try this...

    Open Windows Explorer (Computer)

    Navigate to the C:\Windows folder and right-click on it

    select Properties

    Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

    Click on Apply.

    Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

    Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

    Wait for it to finish - it could take a couple of minutes.

    OK out, and exit Windows Explorer.

    Reboot twice

    Post a new MGADiag report.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 3, 2015 7:07 AM
    Moderator

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  • Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.

     Have you been using any form of Registry Cleaner??  (Wise or ASC immediately spring to mind!)

     Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results. 

    net start slsvc

    sc qc slsvc

    sc queryex slsvc

    sc qprivs slsvc

    sc qsidtype slsvc

    sc sdshow slsvc

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 26, 2015 8:05 PM
    Moderator
  • Hi Noel

    Thank you for your reply,

    Unfortunately i have tried starting the service and it just wouldn't start.

    I get the following message in command prompt;

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.


    C:\Windows\system32>

    When i look in Services, i cant see software licencing in the list.

    Any ideas?

    Thanks

    Thursday, January 29, 2015 9:07 PM
  • I've uploaded a file - slsvc32.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file slsvc32.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot.

    Run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 31, 2015 8:01 AM
    Moderator
  • HI Noel

    Thanks for your help

    I've done what you said and here is the MGA report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1B87AEAA-B256-4C97-AAAB-E0BD5B6A5EFC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130308-1436
    TTS Error: M:20130602104753515-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Dnaiel\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B87AEAA-B256-4C97-AAAB-E0BD5B6A5EFC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2145855627-3741295511-274930920</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>33303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63806</Pid><PidType>14</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GH4WnTHEnlOapp6HrMyD0aDBgz4tb598vSw5CZbnO6sVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M08    
      FACP DELL   M08    
      HPET DELL   M08    
      BOOT DELL   M08    
      MCFG DELL   M08    
      SLIC DELL   M08    
      OSFR DELL   M08    
      SSDT PmRef CpuPm

    What would you suggest now?

    I've tried performing the actions in your second email and below are the results;

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 34 has occurred.

    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.


    C:\Windows\system32>sc qc slsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -805306334  (0xd0000022)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED


    C:\Windows\system32>sc sdshow slsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>

    Any ideas?

    Thanks again

    Saturday, January 31, 2015 10:10 AM
  • OK - this looks similar to a common error in Windows 7, so we'll try the same test here...

    (Have you EVER used Norton software on this machine?)

    Please run the following commands, and post the results.

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

     They may show something


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 1, 2015 9:10 AM
    Moderator
  • Hi Noel

    I have tried all the commands above. I have never had Norton, that i aware, on this machine. McAfee, Bitdefender and AVG only.

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
        DisplayName    REG_SZ    Security Processor Loader Driver
        ErrorControl    REG_DWORD    0x3
        Start    REG_DWORD    0x0
        Type    REG_DWORD    0x1
        CBE70A89-7F92-41a0-8054-8E07876730A3    REG_DWORD    0x34
        402FB389-1E7C-4aea-90BE-B0B8E7A9A360    REG_SZ    20130602104753515

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
        0    REG_SZ    Root\LEGACY_SPLDR\0000
        Count    REG_DWORD    0x1
        NextInstance    REG_DWORD    0x1


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
    DR /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
        NextInstance    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
        Service    REG_SZ    spldr
        Legacy    REG_DWORD    0x1
        ConfigFlags    REG_DWORD    0x400
        Class    REG_SZ    LegacyDriver
        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
        DeviceDesc    REG_SZ    Security Processor Loader Driver
        Capabilities    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
        ActiveService    REG_SZ    spldr


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
    VC
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
    SVC
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    Any ideas on whats going on?

    Thanks again

    Dan

    Monday, February 2, 2015 7:18 PM
  • At the moment, not a lot :(

    You've just solved a long-standing mystery for me, though! :) - the place in the registry that stores the TTS values shown in MGADiag reports.

    Try this...

    Open Windows Explorer (Computer)

    Navigate to the C:\Windows folder and right-click on it

    select Properties

    Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

    Click on Apply.

    Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

    Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

    Wait for it to finish - it could take a couple of minutes.

    OK out, and exit Windows Explorer.

    Reboot twice

    Post a new MGADiag report.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 3, 2015 7:07 AM
    Moderator