Software Licencing (SLSvc.exe) will not start and can not be located in the list of services at all.

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  Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.

   Have you been using any form of Registry Cleaner??  (Wise or ASC immediately spring to mind!)

   Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results. 

  net start slsvc

  sc qc slsvc

  sc queryex slsvc

  sc qprivs slsvc

  sc qsidtype slsvc

  sc sdshow slsvc

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, January 26, 2015 8:05 PM

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  Hi Noel

  Thank you for your reply,

  Unfortunately i have tried starting the service and it just wouldn't start.

  I get the following message in command prompt;

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>net start slsvc
  The service name is invalid.
  
  More help is available by typing NET HELPMSG 2185.
  
  
  C:\Windows\system32>

  When i look in Services, i cant see software licencing in the list.

  Any ideas?

  Thanks

  Thursday, January 29, 2015 9:07 PM

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  I've uploaded a file - slsvc32.zip - to my OneDrive at  Noel's OneDrive

  Please download and save it to your desktop.

  Right-click on the saved file and select Extract all...

  Save it to the default location

  This should create a file slsvc32.reg

   right-click on the file, and select Merge

  Accept the warnings, - you should then get a 'Success' message.

  Close all windows, and reboot.

  Run another MGADiag report, and post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Saturday, January 31, 2015 8:01 AM

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  HI Noel

  Thanks for your help

  I've done what you said and here is the MGA report

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
  Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
  Windows Product ID: 89578-OEM-7332157-00204
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {1B87AEAA-B256-4C97-AAAB-E0BD5B6A5EFC}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.130308-1436
  TTS Error: M:20130602104753515-
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Visio Professional 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Dnaiel\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1B87AEAA-B256-4C97-AAAB-E0BD5B6A5EFC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2145855627-3741295511-274930920</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>33303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63806</Pid><PidType>14</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 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
  
  Licensing Data-->
  Software Licensing service is not running.
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GH4WnTHEnlOapp6HrMyD0aDBgz4tb598vSw5CZbnO6sVkbK
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL   M08    
    FACP DELL   M08    
    HPET DELL   M08    
    BOOT DELL   M08    
    MCFG DELL   M08    
    SLIC DELL   M08    
    OSFR DELL   M08    
    SSDT PmRef CpuPm
  
  

  What would you suggest now?

  I've tried performing the actions in your second email and below are the results;

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>net start slsvc
  The Software Licensing service is starting.
  The Software Licensing service could not be started.
  
  A system error has occurred.
  
  System error 34 has occurred.
  
  The wrong diskette is in the drive.
  Insert *** (Volume Serial Number: ***) into drive ***.
  
  
  C:\Windows\system32>sc qc slsvc
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
          LOAD_ORDER_GROUP   : ProfSvc_Group
          TAG                : 0
          DISPLAY_NAME       : Software Licensing
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService
  
  C:\Windows\system32>sc queryex slsvc
  
  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 1  STOPPED
          WIN32_EXIT_CODE    : -805306334  (0xd0000022)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 0
          FLAGS              :
  
  C:\Windows\system32>sc qprivs slsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: slsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege
  
  C:\Windows\system32>sc qsidtype slsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: slsvc
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  
  C:\Windows\system32>sc sdshow slsvc
  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
  RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
  
  C:\Windows\system32>

  Any ideas?

  Thanks again

  Saturday, January 31, 2015 10:10 AM

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  OK - this looks similar to a common error in Windows 7, so we'll try the same test here...

  (Have you EVER used Norton software on this machine?)

  Please run the following commands, and post the results.

  REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

   They may show something

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Sunday, February 1, 2015 9:10 AM

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  Hi Noel

  I have tried all the commands above. I have never had Norton, that i aware, on this machine. McAfee, Bitdefender and AVG only.

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
      DisplayName    REG_SZ    Security Processor Loader Driver
      ErrorControl    REG_DWORD    0x3
      Start    REG_DWORD    0x0
      Type    REG_DWORD    0x1
      CBE70A89-7F92-41a0-8054-8E07876730A3    REG_DWORD    0x34
      402FB389-1E7C-4aea-90BE-B0B8E7A9A360    REG_SZ    20130602104753515
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
      0    REG_SZ    Root\LEGACY_SPLDR\0000
      Count    REG_DWORD    0x1
      NextInstance    REG_DWORD    0x1
  
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
  DR /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
      NextInstance    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
      Service    REG_SZ    spldr
      Legacy    REG_DWORD    0x1
      ConfigFlags    REG_DWORD    0x400
      Class    REG_SZ    LegacyDriver
      ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
      DeviceDesc    REG_SZ    Security Processor Loader Driver
      Capabilities    REG_DWORD    0x0
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
      ActiveService    REG_SZ    spldr
  
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
  VC
  ERROR: The system was unable to find the specified registry key or value.
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
  SVC
  ERROR: The system was unable to find the specified registry key or value.
  
  C:\Windows\system32>

  Any ideas on whats going on?

  Thanks again

  Dan

  Monday, February 2, 2015 7:18 PM

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  At the moment, not a lot :(

  You've just solved a long-standing mystery for me, though! :) - the place in the registry that stores the TTS values shown in MGADiag reports.

  Try this...

  Open Windows Explorer (Computer)

  Navigate to the C:\Windows folder and right-click on it

  select Properties

  Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

  Click on Apply.

  Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

  Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

  Wait for it to finish - it could take a couple of minutes.

  OK out, and exit Windows Explorer.

  Reboot twice

  Post a new MGADiag report.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonEditor Thursday, February 19, 2015 5:51 PM
  • Marked as answer by Noel D PatonEditor Sunday, March 1, 2015 10:14 AM

  Tuesday, February 3, 2015 7:07 AM

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