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Can't add users to CRM 2013 RRS feed

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    I'm running on-premise CRM 2013; Installation started as CRM 4 and has been updated via CRM 2011 to CRM2013 Rollup 2. Adding users used to work, unfortunately I can't say at what point adding users stopped working as it'S quite a while that the last user had to be added.

    Now trying to add a new user runs into an unexpected error. Any hint what I'm doing wrong would be appreciated.

    Trace:

    # CRM Tracing Version 2.0
    # LocalTime: 2014-04-23 17:00:09.522
    # Categories: 
    # CallStackOn: No
    # ComputerName: CRM
    # CRMVersion: 6.0.0002.0051
    # DeploymentType: OnPremise
    # ScaleGroup: 
    # ServerRole: AppServer, AsyncService, DiscoveryService, ApiServer, HelpServer, DeploymentService, SandboxServer, DeploymentManagementTools, VssWriter, EmailConnector

    [2014-04-23 17:00:09.522] Process: w3wp |Organization:b4a96c60-8c49-e011-893a-00155d01111c |Thread:   27 |Category: Platform.Metadata |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: ca917b2d-923c-4583-ae6a-caf2a172c328 | <>c__DisplayClass1.<LoadMetadataContainerFromDatabase>b__0  ilOffset = 0x14
    >Multi-org sharable cache loading system and non-system metadata with build number 6.0.2.51 and language 1031
    [2014-04-23 17:00:24.190] Process: w3wp |Organization:b4a96c60-8c49-e011-893a-00155d01111c |Thread:   31 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: cc09d70e-f3e1-4df7-876e-5fd9070e05e1 | SystemAlerts.GetAlertsLastAccessTime  ilOffset = 0x3B
    >Exception on getting the last alerts access time : Unhandled Exception: System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
       bei Microsoft.Crm.Application.WebServices.SystemAlerts.GetAlertsLastAccessTime()

    [2014-04-23 17:01:20.767] Process: w3wp |Organization:b4a96c60-8c49-e011-893a-00155d01111c |Thread:   34 |Category: ADUtility |User: 534effb4-1901-4a19-94d9-e062b367f987 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | SecurityUtils.AddPrincipalToGroup  ilOffset = 0x1A4
    >Add user 42e59f9c-8f47-4415-9df6-7740455b6f80 to group 6384cb92-16db-4e99-8d5b-72a12945dc73 using Distinguished Named failed, trying again to add the user using SID.
    [2014-04-23 17:01:21.970] Process: w3wp |Organization:b4a96c60-8c49-e011-893a-00155d01111c |Thread:   34 |Category: Platform.Sdk |User: 534effb4-1901-4a19-94d9-e062b367f987 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | VersionedPluginProxyStepBase.Execute  ilOffset = 0x65
    >Web Service Plug-in failed in SdkMessageProcessingStepId: {5ACABB1B-EA3E-DB11-86A7-000A3A5473E8}; EntityName: systemuser; Stage: 30; MessageName: Create; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Ein Aufrufziel hat einen Ausnahmefehler verursacht.
       bei System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
       bei System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
       bei System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       bei System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
       bei Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
       bei Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
       bei Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
    Inner Exception: System.Collections.Generic.KeyNotFoundException: Der angegebene Schlüssel war nicht im Wörterbuch angegeben.
       bei Microsoft.Crm.ObjectModel.UserSettingsServiceInternal`1.PopulateOrgDefaults(IBusinessEntity entity, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.UserSettingsServiceInternal`1.Create(IBusinessEntity usersettings, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.CreateDefaultUserSettings(Guid userId, Guid businessId, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.CreateInternal(Guid organizationId, IBusinessEntity systemuser, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.Create(IBusinessEntity systemuser, ExecutionContext context)
    .
    [2014-04-23 17:01:22.517] Process: w3wp |Organization:b4a96c60-8c49-e011-893a-00155d01111c |Thread:   34 |Category: Exception |User: 534effb4-1901-4a19-94d9-e062b367f987 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | CrmException..ctor  ilOffset = 0x7
    at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)  ilOffset = 0x7
    at CrmException..ctor(Exception innerException, Int32 errorCode, Object[] arguments)  ilOffset = 0xB
    at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
    at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x65
    at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
    at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
    at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
    at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Boolean traceRequest, OrganizationContext context, Boolean returnResponse)  ilOffset = 0x16A
    at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)  ilOffset = 0x3D
    at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)  ilOffset = 0x24
    at InprocessServiceProxy.ExecuteCore(OrganizationRequest request)  ilOffset = 0x34
    at PlatformCommand.XrmExecuteInternal()  ilOffset = 0xF6
    at CreateCommand.Execute()  ilOffset = 0xC
    at EntityProxy.Create(Boolean performDuplicateCheck, Guid auditingTransactionId)  ilOffset = 0x0
    at EntityProxy.Create(Boolean performDuplicateCheck)  ilOffset = 0x7
    at SystemUser.Create(Boolean performDuplicateCheck)  ilOffset = 0x1F
    at EntityProxy.CreateAndRetrieve(String[] columnSet, Boolean performDuplicateCheck)  ilOffset = 0x0
    at CommandBase.UpdateEntity(Entity entity, Boolean retrieve)  ilOffset = 0xA6
    at SaveCommand.ExecuteCommand(String commandXml)  ilOffset = 0xFB
    at CommandBase.Execute(String commandXml)  ilOffset = 0x13
    at InlineEditWebService.Execute(Int32 command, String commandXml)  ilOffset = 0xBE
    at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)  ilOffset = 0xFFFFFFFF
    at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)  ilOffset = 0x25
    at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0x89
    at LogicalMethodInfo.Invoke(Object target, Object[] values)  ilOffset = 0x4F
    at WebServiceHandler.Invoke()  ilOffset = 0xC3
    at WebServiceHandler.CoreProcessRequest()  ilOffset = 0x13E
    at SyncSessionlessHandler.ProcessRequest(HttpContext context)  ilOffset = 0x39
    at HandlerWrapper.ProcessRequest(HttpContext context)  ilOffset = 0x7
    at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()  ilOffset = 0x18D
    at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)  ilOffset = 0x15
    at ApplicationStepManager.ResumeSteps(Exception error)  ilOffset = 0x10A
    at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)  ilOffset = 0x5C
    at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)  ilOffset = 0x16A
    at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)  ilOffset = 0x4B
    >Crm Exception: Message: An unexpected error occurred., ErrorCode: -2147220970, InnerException: System.Collections.Generic.KeyNotFoundException: Der angegebene Schlüssel war nicht im Wörterbuch angegeben.
       bei Microsoft.Crm.ObjectModel.UserSettingsServiceInternal`1.PopulateOrgDefaults(IBusinessEntity entity, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.UserSettingsServiceInternal`1.Create(IBusinessEntity usersettings, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.CreateDefaultUserSettings(Guid userId, Guid businessId, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.CreateInternal(Guid organizationId, IBusinessEntity systemuser, ExecutionContext context)
       bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.Create(IBusinessEntity systemuser, ExecutionContext context)
    [2014-04-23 17:01:22.517] Process: w3wp |Organization:b4a96c60-8c49-e011-893a-00155d01111c |Thread:   34 |Category: Platform |User: 534effb4-1901-4a19-94d9-e062b367f987 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | MessageProcessor.Execute  ilOffset = 0x1C5
    >MessageProcessor fail to process message 'Create' for 'systemuser'.
    [2014-04-23 17:01:22.564] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   34 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | ExceptionConverter.ConvertToFault  ilOffset = 0x69
    >UNEXPECTED: no fault?
    [2014-04-23 17:01:22.579] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   34 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | ExceptionConverter.ConvertMessageAndErrorCode  ilOffset = 0x23B
    >System.Collections.Generic.KeyNotFoundException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #08B39368: System.Collections.Generic.KeyNotFoundException: Der angegebene Schlüssel war nicht im Wörterbuch angegeben.
    >   bei Microsoft.Crm.ObjectModel.UserSettingsServiceInternal`1.PopulateOrgDefaults(IBusinessEntity entity, ExecutionContext context)
    >   bei Microsoft.Crm.ObjectModel.UserSettingsServiceInternal`1.Create(IBusinessEntity usersettings, ExecutionContext context)
    >   bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.CreateDefaultUserSettings(Guid userId, Guid businessId, ExecutionContext context)
    >   bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.CreateInternal(Guid organizationId, IBusinessEntity systemuser, ExecutionContext context)
    >   bei Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.Create(IBusinessEntity systemuser, ExecutionContext context)
    [2014-04-23 17:01:22.595] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   34 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | CrmException..ctor  ilOffset = 0x7
    at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)  ilOffset = 0x7
    at CrmException..ctor(String message, Int32 errorCode)  ilOffset = 0x5
    at PlatformCommand.CreateCrmExceptionFromServiceFault(FaultException`1 fe)  ilOffset = 0x1B
    at PlatformCommand.XrmExecuteInternal()  ilOffset = 0xF6
    at CreateCommand.Execute()  ilOffset = 0xC
    at EntityProxy.Create(Boolean performDuplicateCheck, Guid auditingTransactionId)  ilOffset = 0x0
    at EntityProxy.Create(Boolean performDuplicateCheck)  ilOffset = 0x7
    at SystemUser.Create(Boolean performDuplicateCheck)  ilOffset = 0x1F
    at EntityProxy.CreateAndRetrieve(String[] columnSet, Boolean performDuplicateCheck)  ilOffset = 0x0
    at CommandBase.UpdateEntity(Entity entity, Boolean retrieve)  ilOffset = 0xA6
    at SaveCommand.ExecuteCommand(String commandXml)  ilOffset = 0xFB
    at CommandBase.Execute(String commandXml)  ilOffset = 0x13
    at InlineEditWebService.Execute(Int32 command, String commandXml)  ilOffset = 0xBE
    at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)  ilOffset = 0xFFFFFFFF
    at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)  ilOffset = 0x25
    at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0x89
    at LogicalMethodInfo.Invoke(Object target, Object[] values)  ilOffset = 0x4F
    at WebServiceHandler.Invoke()  ilOffset = 0xC3
    at WebServiceHandler.CoreProcessRequest()  ilOffset = 0x13E
    at SyncSessionlessHandler.ProcessRequest(HttpContext context)  ilOffset = 0x39
    at HandlerWrapper.ProcessRequest(HttpContext context)  ilOffset = 0x7
    at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()  ilOffset = 0x18D
    at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)  ilOffset = 0x15
    at ApplicationStepManager.ResumeSteps(Exception error)  ilOffset = 0x10A
    at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)  ilOffset = 0x5C
    at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)  ilOffset = 0x16A
    at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)  ilOffset = 0x4B
    >Crm Exception: Message: An unexpected error occurred., ErrorCode: -2147220970
    [2014-04-23 17:01:22.611] Process: w3wp |Organization:b4a96c60-8c49-e011-893a-00155d01111c |Thread:   34 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 6dbaa475-2d7f-4854-a5db-5571dbb03d8d | ErrorInformation.LogError  ilOffset = 0x17
    >MSCRM Error Report:
    --------------------------------------------------------------------------------------------------------
    Error: An unexpected error occurred.

    Error Number: 0x80040216

    Error Message: An unexpected error occurred.

    Error Details: An unexpected error occurred.

    Source File: Not available

    Line Number: Not available

    Request URL: 

    Stack Trace Info: [CrmException: An unexpected error occurred.]
       bei Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
       bei Microsoft.Crm.Application.Platform.ServiceCommands.CreateCommand.Execute()
       bei Microsoft.Crm.Application.Platform.EntityProxy.Create(Boolean performDuplicateCheck, Guid auditingTransactionId)
       bei Microsoft.Crm.Application.Platform.EntityProxy.Create(Boolean performDuplicateCheck)
       bei Microsoft.Crm.Application.Platform.SystemUser.Create(Boolean performDuplicateCheck)
       bei Microsoft.Crm.Application.Platform.EntityProxy.CreateAndRetrieve(String[] columnSet, Boolean performDuplicateCheck)
       bei Microsoft.Crm.Application.WebServices.InlineEdit.CommandBase.UpdateEntity(Entity entity, Boolean retrieve)
       bei Microsoft.Crm.Application.WebServices.InlineEdit.SaveCommand.ExecuteCommand(String commandXml)
       bei Microsoft.Crm.Application.WebServices.InlineEdit.CommandBase.Execute(String commandXml)

    Wednesday, April 23, 2014 3:06 PM

Answers

  • Question
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    Adding the user to Groups does not seem to be the problem. The user actually was added to to the group, and changing AutoGroupManagementOff = 1 doesn't change the result.

    Just found the solution in another Post: cant-create-new-system-user-mscrmwebservice-error?forum=crmdevelopment 

    Issue seems to be some fields in the organistation not beeing filled correctly when updateing from older versions. Changing the number format solved the issue.


    • Edited by Martin.B Tuesday, May 6, 2014 12:00 PM
    • Marked as answer by Martin.B Tuesday, May 6, 2014 12:00 PM
    Tuesday, May 6, 2014 11:58 AM

All replies

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    Hi

    Make sure that the deployment administrator & the CRM admin that you are using has the required privileges for the CRM OU in Active Directory.

    Please vote if you find my post helpful - Thanks

    Thursday, April 24, 2014 5:56 AM
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    I retried the operation as a domain admin, no change -  so that doesn't seem to be the issue?

    Friday, April 25, 2014 8:06 AM
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    There is an error from AD ('Add user 42e59f9c-8f47-4415-9df6-7740455b6f80 to group 6384cb92-16db-4e99-8d5b-72a12945dc73 using Distinguished Named failed, trying again to add the user using SID'). By default, CRM will try adding users to AD groups. This is done using the account that's the identity of the CrmAppPool (not the user trying to add users), so check the AD permissions of that user.

    However, you may have other AD or DNS issues, which are not related to permissions. Ideally these would be resolved, but an alternative is to set the AutoGroupManagementOff = 1 registry value to disable adding users to groups

    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    Monday, April 28, 2014 9:22 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Adding the user to Groups does not seem to be the problem. The user actually was added to to the group, and changing AutoGroupManagementOff = 1 doesn't change the result.

    Just found the solution in another Post: cant-create-new-system-user-mscrmwebservice-error?forum=crmdevelopment 

    Issue seems to be some fields in the organistation not beeing filled correctly when updateing from older versions. Changing the number format solved the issue.


    • Edited by Martin.B Tuesday, May 6, 2014 12:00 PM
    • Marked as answer by Martin.B Tuesday, May 6, 2014 12:00 PM
    Tuesday, May 6, 2014 11:58 AM