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Re: Office 2003 can't validate after 2 years of validation RRS feed

  • Question

  • I performed these tests with my Vista Business installation.  I have Office 2007 Professional and Frontpage 2002.  Both are valid legal copies of the Microsoft product installed from disks purchased retail.  The Office 2007 is about 2 months old and the Frontpage 2002 dates from around 2002-2003.  Both applications are "activated" when I try to "activate" them.  But the validation tool lists the Office 2007 as good and the Frontpage 2002 as "not activated"  The diagnostic reads:

     

    Validation status:  101 Not Activated

     

    OGA Version:  Registered, 1.6.21.0

     

    Signed by:  Microsoft

     

    Diagnostic:

     

    77F760FE-150-80070002_7E90FEE8-175-80070002-025D1

    FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-2

    69-80040154_025D1FF3-273-80070002_3E121E02-154-80

    070002_E5ECEA81-80-80070002_B4D0AA8B-864-8007000

     

    I typed this by hand because the "copy" button in the dialogue box does not seem to be attached to anything.

     

    This Frontpage 2002 is installed from a disk I purchased retail.  It is an upgrade.  I installed first a Frontpage 2000 from a retail purchased disk and then upgrade.  Both disks are genuine Microsoft products.

     

    I do not like being falsely accuesed of a crime and I have better things to do with my time than to constantly troubleshoot glitches like this.

    Thursday, May 3, 2007 7:16 AM

Answers

  •  

    I am splitting your thread off.  This was done to cut down on the confusion caused by more then one person posting about an issue that may (or may not) be the same as the issue facing the person who originally created the thread.

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  In turn the tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes.

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the “Windows” tab, click “Copy”, then paste the report into a response message in this thread.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Thursday, May 3, 2007 6:47 PM

All replies

  •  

    I am splitting your thread off.  This was done to cut down on the confusion caused by more then one person posting about an issue that may (or may not) be the same as the issue facing the person who originally created the thread.

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  In turn the tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes.

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the “Windows” tab, click “Copy”, then paste the report into a response message in this thread.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Thursday, May 3, 2007 6:47 PM
  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?


    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, May 3, 2007 6:48 PM