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win32/nuqel.E and bankerfos.A virus RRS feed

  • General discussion

  • Our laptop has been infected by the above virus. I have McAfee and have run the full scan. It did not detect anything. In safe mode I ran the Malwarebytes anti-malware  program full scan, it also did not detect anything. I cannot open the Malwarebytes program in regular mode because of the virus. What is your suggestion for getting rid of this virus, such as a download I can do from my desktop, save to disk and run on the laptop. Please help.
    • Changed type JimR1Moderator Saturday, September 18, 2010 9:37 PM Off topic. Not a One Care question.
    • Moved by JimR1Moderator Saturday, September 18, 2010 9:38 PM (From:Windows Live OneCare Anti-Virus)
    Saturday, September 18, 2010 7:33 PM

All replies

  • If McAfee and Malwarebytes did not detect the virus what program did? Have you contacted McAfee support for help? - http://service.mcafee.com/Default.aspx

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Saturday, September 18, 2010 9:45 PM
    Moderator