can't call from MOC to telephone. RRS feed

  • Question

  • Hello,

    I have setup an environment of OCS 2007 R2. I installed a Domain controller, OCS server and a mediation server. I have an PBX (Avaya IP Office 500). I installed the environment and used the following documentation to accomplish the connection to my Avaya: https://devconnect.avaya.com/public/download/interop/OCSR2-IPO-PSTN.pdf

    At the moment I can call from my Avaya phone to the OCS client. But when I try to call back I get the following error:

    There was a problem with the calling service. Wait and then try again. If the problem continues, contact your system administrator with this information. (ID: 504)

    When I look in the eventviewer of the I see the following error:

    A SIP request made by Communicator failed in an unexpected manner (status code 80ef01f8). More information is contained in the following technical data:
     RequestUri:   sip:448;phone-context=enterprise@*****.local;user=phone
    From:         sip:mde01@*****.local;tag=f72e504bb4
    To:           sip:448;phone-context=enterprise@*****.local;user=phone;tag=721F061EE726D7ACDDC8A75D7FB07A6D
    Call-ID:      ecbeb587134a4d3d8018396cbf05fb9e
    Content-type: application/sdp;call-type=audiovideo


    Response Data:

    101  Progress Report
    ms-diagnostics:  12006;reason="Trying next hop";source="OCS-END01.*****.local";PhoneUsage="CN={C491D082-9CD3-4A41-9A79-9DCEE38670EB},CN=Phone Route Usages,CN=RTC Service,CN=Services,CN=Configuration,DC=*****,DC=local";PhoneRoute="GlobalOutbound";Gateway="OCS-MED01.*****.local:5061";appName="OutboundRouting"

    504  Server time-out
    ms-diagnostics:  1007;reason="Temporarily cannot route";source="OCS-END01.*****.local";ErrorType="Failure reading or writing data on connection";WinsockFailureDescription="The peer forced closure of the connection";WinsockFailureCode="10054(WSAECONNRESET)";Peer="OCS-MED01.*****.local"

     If this error continues to occur, please contact your network administrator. The network administrator can use a tool like winerror.exe from the Windows Resource Kit or lcserror.exe from the Office Communications Server Resource Kit in order to interpret any error codes listed above.


    When I look at the mmc of OCS and I look at the events of the ocs server I see the following error:

    An attempt to route to a gateway failed.

    Could not route to Gateway OCS-MED01.*****.local:5061, the attempt failed with response code: Timeout.
    Failure occurrences: 17, since 17-11-2010 10:23:21.
    Cause: A gateway failed to respond to a request within allotted time or was unable to route the request due to some error.
    Check whether the specified gateway is up and is properly configured.


    I hope someone can help me with this problem.

    Wednesday, November 17, 2010 11:08 AM

All replies

  • This forum is for Speech Server.

    You want the OCS forums at http://social.technet.microsoft.com/Forums/en-US/category/ocs

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    Wednesday, November 17, 2010 4:22 PM