Please advise how the following issue can be resolved. WGA could not resolve problem. This is a genune windows product and only a fairly recent problem. Cannot access secure sites (such as hotmail). If you could cc any correspndence to c.t.butcher@ncl.co.uk.
Many thanks,
Ms. C Butcher
Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Cryptographic Errors Detected
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
Windows Product ID: 55277-OEM-2111907-00106
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {E81F1357-798F-4FD8-91C1-E85A2188F82E}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: N/A, hr = 0x80004005
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: FCEE394C-438-80041002_025D1FF3-262-80041002_025D1FF3-170-80041002_025D1FF3-171-1_025D1FF3-179-2
Resolution Status: Cryptographic Errors Detected
Vista BRT Data-->
Grace Flag: N/A
Commit: N/A
Reboot Flag: N/A
ThreatID(s): N/A
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: 5
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: N/A, hr = 0x80004005
WgaLogon.dll Signed By: N/A, hr = 0x80004005
OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2968-80070002_FCEE394C-438-80041002_025D1FF3-262-80041002_025D1FF3-170-80041002_025D1FF3-171-1_025D1FF3-179-2
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe
File Mismatch: C:\WINDOWS\system32\licdll.dll
File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
File Mismatch: C:\WINDOWS\system32\ntdll.dll
File Mismatch: C:\WINDOWS\system32\kernel32.dll
File Mismatch: C:\WINDOWS\system32\crypt32.dll
File Mismatch: C:\WINDOWS\system32\advapi32.dll
File Mismatch: C:\WINDOWS\system32\setupapi.dll
File Mismatch: C:\WINDOWS\system32\oembios.bin
File Mismatch: C:\WINDOWS\system32\oembios.dat
File Mismatch: C:\WINDOWS\system32\oembios.sig
File Mismatch: C:\WINDOWS\system32\syssetup.dll
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E81F1357-798F-4FD8-91C1-E85A2188F82E}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2389515121-1003318930-991567005</SID><SYSTEM/><BIOS><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>D68B3107018400CA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>PC</name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>B84515DEEA3AAC8</Val><Hash>wUiS+TPie1yDiomB+1w87Eeq+wM=</Hash><Pid>54189-OEM-1692811-09924</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults>
