locked
New HP Media Server RRS feed

  • Question

  •  

     

    I am running XP Pro SP3, brand new HP Server.  Did the startup procedure per the cheat sheet and got the following messages

     

    Windows Home Server Connector

    An error occurred

    The following issues may cause this problem:

    Your home server is not powered on

    A firewall on this computer is blocking the connection

    A proxy server is configured on this computer for the network connection

     

    I tried running the troubleshooting software with the following messages

     

    Connector Troubleshooter Results

    The Windows Home Server Connector Troubleshooter tests are now complete.
    Potential issues are displayed below. It is important to follow the recommendations to resolve potential Windows Home Server issues.

    Cannot connect to the server transport
    Cannot connect to the server backup
    IP address mismatch between discovery and name resolution
    The version of the Connector software does not match the version of Windows Home Server
    Cannot connect to the server internal Web site (ASPX page)
    Cannot connect to the server internal Web site (password hint page)
    Cannot connect to the server secure internal Web site
    Cannot connect to the server internal Web site (simple page)
    Cannot connect to the server internal Web services
    Cannot connect to the server internal secure Web services
    Name resolution failed
    Cannot ping server by name
    Windows Home Server Beacon discovery failed
    Internet Explorer has "Automatically Detect Settings" or HTTP Proxy configured
    Windows Home Server Connector troubleshooting article
    ReadMe for this tool

     

    I do not have a firewall running except Windows'.

     

    I have uninstalled the software once or twice.  At one time a baloon did pop saying indicating that new hardware was available.  The server lights indicate that I have a network connection. Purple lights on the disc drive .

     

    Any thoughts?

     

    Thanks

    Bob

     

     

    Saturday, August 16, 2008 3:56 AM

Answers

  • Did you read the various pages linked by the toolkit? They all add up to a name resolution problem.

    Something that's worth a try: disconnect your router from your Internet connection. While it's disconnected:
    • Restart your router. This is usually done by powering it down, waiting 15-30 seconds, and powering it back up.
    • Restart your server and the client you'd like to set up first.
    • Try installing the connector again.
    Saturday, August 16, 2008 7:13 PM
    Moderator

All replies

  •  Bhartman99 wrote:
    I am running XP Pro SP3, brand new HP Server.  Did the startup procedure per the cheat sheet and got the following messages

     

    Windows Home Server Connector

    An error occurred

    The following issues may cause this problem:

    Your home server is not powered on

    A firewall on this computer is blocking the connection

    A proxy server is configured on this computer for the network connection

     

    I tried running the troubleshooting software with the following messages

     

    Connector Troubleshooter Results

    The Windows Home Server Connector Troubleshooter tests are now complete.
    Potential issues are displayed below. It is important to follow the recommendations to resolve potential Windows Home Server issues.

    Cannot connect to the server transport
    Cannot connect to the server backup
    IP address mismatch between discovery and name resolution
    The version of the Connector software does not match the version of Windows Home Server
    Cannot connect to the server internal Web site (ASPX page)
    Cannot connect to the server internal Web site (password hint page)
    Cannot connect to the server secure internal Web site
    Cannot connect to the server internal Web site (simple page)
    Cannot connect to the server internal Web services
    Cannot connect to the server internal secure Web services
    Name resolution failed
    Cannot ping server by name
    Windows Home Server Beacon discovery failed
    Internet Explorer has "Automatically Detect Settings" or HTTP Proxy configured
    Windows Home Server Connector troubleshooting article
    ReadMe for this tool

     

    I do not have a firewall running except Windows'.

     

    You might try disabling the Windows Firewall temporarily and see if it helps.

     

     Bhartman99 wrote:
    I have uninstalled the software once or twice.  At one time a baloon did pop saying indicating that new hardware was available.  The server lights indicate that I have a network connection. Purple lights on the disc drive .

     

    Any thoughts?

     

    Thanks

    Bob

     

    Have you tried pinging the server (both by servername and IP address)?

    Saturday, August 16, 2008 6:19 AM
    Moderator
  • thanks for the reply

     

    No luck with turning off Windows Firewall

     

    I don't believe I got to the point in the setup in naming the server (?)

     

    Other thoughts?

     

    Bob

    Saturday, August 16, 2008 12:56 PM
  •  Bhartman99 wrote:
    thanks for the reply

     

    No luck with turning off Windows Firewall

     

    I don't believe I got to the point in the setup in naming the server (?)

     

    That should have happened when you successfully installed the Connector software on the first client PC.  Are you saying you haven't gotten that far?  If so, you might try unplugging the router from the modem.  You should still be able to ping it by IP address though (which you can get from logging into the router and look it up in the DHCP table).

     

     Bhartman99 wrote:
    Other thoughts?

     

    Bob

    Saturday, August 16, 2008 1:45 PM
    Moderator
  •  

     Bhartman99 wrote:
    thanks for the reply

     

    No luck with turning off Windows Firewall

     

    I don't believe I got to the point in the setup in naming the server (?)

     

    That should have happened when you successfully installed the Connector software on the first client PC.  Are you saying you haven't gotten that far?  If so, you might try unplugging the router from the modem. 

     

    I was not successfull in installing the Connector software.  I was allowed no input before the first error message.

     

    I just tried unplugging the router from the modem and rerunning the installation with no differences

     

    As of right now I can see something called HPSERVER with a description of Windows Home Server in "network connecitons" along with the router and shared folders.  Double clicking on it goes to http://hpserver/upnp/welcome.aspx?

    which times out.

     

     

    You should still be able to ping it by IP address though (which you can get from logging into the router and look it up in the DHCP table).

     

    I logged into the router but don't see an IP address for the server.  There is no identifiable DHCP table, excuse my ignorance here,  There is a Static DNS number but nothing identifialbe as the Home server. ...?

    Other thoughts?

     

    Bob

    Saturday, August 16, 2008 4:27 PM
  • OK

    I found the DHCP table and was able to ping the home server.

    Saturday, August 16, 2008 4:53 PM
  •  Bhartman99 wrote:
    OK

    I found the DHCP table and was able to ping the home server.

     

    In that case, you could check Internet Explorer and see if it's set up to use a proxy server.  Click Tools > Internet Options.  Then click the Connections tab > LAN Settings button.  At the bottom you will see a section that says Proxy server.  Make sure the box Use a proxy server for your LAN is not checked.

     

    If that doesn't work, do you have another PC you could try to install the Connector software on?

    Saturday, August 16, 2008 5:19 PM
    Moderator
  • No luck

    I tried installing the Connector software on two other XP machines and the install failed the same place.

     

    One was a Media edition and the other was a basic version.

     

     

    Saturday, August 16, 2008 6:12 PM
  • Are both the home server and the client in the same subnet?

    Especially on WLAN routers it can happen, that the WLAN client will have assigned an IP address from another range.

    What is the IP address of the server, and what is the IP address of the client?

     

    Any other security software on the client, which may block the access?

     

    Best greetings from Germany

    Olaf

    Saturday, August 16, 2008 6:37 PM
    Moderator
  • Did you read the various pages linked by the toolkit? They all add up to a name resolution problem.

    Something that's worth a try: disconnect your router from your Internet connection. While it's disconnected:
    • Restart your router. This is usually done by powering it down, waiting 15-30 seconds, and powering it back up.
    • Restart your server and the client you'd like to set up first.
    • Try installing the connector again.
    Saturday, August 16, 2008 7:13 PM
    Moderator
  • thanks

    I believe restarting the router as above is what kicked it over to load successfully. 

    Now I need to do lots of reading to figure out remote access.

     

    Sunday, August 17, 2008 1:57 PM