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Genuine Windows Validation won't Install on New Hard disk after System Image Recovery from Backup RRS feed

  • Question

  • My original HP supplied 1 Gb 3G/s hard drive died.  I replaced it with a 2 Gb 6G/s drive.  Used my repair disk to reformat the new drive and copy the complete system image (C: and D:) from external drive.  Backup had been made by Win 7, not some other product.  I did no new partitioning. Everythings worked fine...until 'it' must have tried to update Windows someway and then I get the "Windows is not Genuine" message.  This led to download of Windows Validation Tool which upon run or install comes up with the error message 0xC8000247.

    I don't know what to do next.

    What completely escapes me is having done all this under and with the tools provided by Windows, why 'it' would think that the copy (OEM HP) is not genuine.  I can imagine that that windows might be tied to the mother board, but not to the main hard drive.

    I'm sure thousands have replaced an OEM hard drive with a larger one and restored their Windows backup, but I could not find anyone who addressed this same problem.

    I see others have used Diagnosstic Report (1.9.0027.0) to obtain some insight on such problems.  Where is it found?

    Thursday, August 2, 2012 9:57 PM

Answers

  • The COA product key you see on the sticker is not supposed to be the same as the one in your report.  The one in your report is the standard OEM SLP key embedded in the software by the manufacturer.  It cannot be used to activate manually because it is not a unique key.  For that reason the manufacturer is required to provide an emergency key on the COA label.  The COA product key is a unique key and can be used to manually activate Windows if the embedded key cannot see the corresponding codes in the BIOS for some reason. 

    As expected, the IRSD update fixed you up just fine.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, August 3, 2012 6:50 PM
    Answerer
  • Try validating at www.microsoft.com/genuine/validate - it should clear the error.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 8:38 PM
    Moderator
  • The mismatches suggest that you need to reinstall the Intel Rapid Storage Drivers.  This can be caused by a recent update.

    Download the Intel Rapid Storage Drivers from here:
     
    http://bit.ly/xmcovN
     
     You’ll need the set for the x64 (64-bit) platform on Win7.
     
    Once complete, please reboot twice, then post another MGADiag report.
     
    Good Luck!


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, August 3, 2012 10:30 PM
    Answerer

All replies

  • Please read the sticky at the top of this page titled, "Please Read Before Posting" and follow the instructions to post the diagnostic report in your reply here.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, August 3, 2012 1:24 AM
    Answerer
  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 8:23 AM
    Moderator
  • I originally wrote the query in another division of the forum and only at the last moment realized I was about to submit to the wrong group.  Perhaps that is why I did not see the requirement for and link to MGADiag.  I later found it and ran it, saw 'MISMATCHED" and "TAMPERED" listing of files, had seen Barnhorst's post about IRSD and followed through as he suggests.  Thought the problem was solved since I was able to update a couple of components of Windows, but discovered the "Windows is not Genuine" message again this am.  I am sending both the Diagnostic Report before IRSD update and after.  I do note that the partial Windows Key listed in the Diag Report is NOT at all the one on the sticker on the side of the computer.  The Product ID is correct.

    *****************************Before IRSD Update as per C Barnhorst********************
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4CC5BDD0-470B-4227-A71E-C57DE888A4B5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Lou\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4CC5BDD0-470B-4227-A71E-C57DE888A4B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2009930831-1537010997-3250407545</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AU850AA-ABA e9290f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.24   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091029000000.000000+000</Date></BIOS><HWID>FA763207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2582009
    Installation ID: 005786792305707562518905317753538571398541527130161872
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/2/2012 6:45:59 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 8:1:2012 18:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAEAAgACAAAAAwABAAEAvOk+dORkWpL8UdaHLjLo0L1+AoLwE1LZ6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      OEMB HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC
    ***********************************After IRSD Update as per C Barnhorst*****************

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4CC5BDD0-470B-4227-A71E-C57DE888A4B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Lou\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4CC5BDD0-470B-4227-A71E-C57DE888A4B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2009930831-1537010997-3250407545</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AU850AA-ABA e9290f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.24   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091029000000.000000+000</Date></BIOS><HWID>FA763207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2582009
    Installation ID: 005786792305707562518905317753538571398541527130161872
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/3/2012 12:40:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:1:2012 18:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAEAAgACAAAAAwABAAEAvOk+dORkWpL8UdaHLjLo0L1+AoLwE1LZ6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      OEMB HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC

    Friday, August 3, 2012 6:29 PM
  • COA Sticker

    Windows Home Premium OA

    Proof of License X15-53758

    Likely an HP # 884037-001

    Some Other Number 00196-010-881-336

    Friday, August 3, 2012 6:44 PM
  • The COA product key you see on the sticker is not supposed to be the same as the one in your report.  The one in your report is the standard OEM SLP key embedded in the software by the manufacturer.  It cannot be used to activate manually because it is not a unique key.  For that reason the manufacturer is required to provide an emergency key on the COA label.  The COA product key is a unique key and can be used to manually activate Windows if the embedded key cannot see the corresponding codes in the BIOS for some reason. 

    As expected, the IRSD update fixed you up just fine.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, August 3, 2012 6:50 PM
    Answerer
  • Whoa!  The IRSD problem is fixed, BUT I still get "Windows Is Not Genuine" Message...the only problem I recognized at the outset.
    Friday, August 3, 2012 8:12 PM
  • Try validating at www.microsoft.com/genuine/validate - it should clear the error.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 8:38 PM
    Moderator
  • That seems to have taken care of it.........thanks to all!
    Friday, August 3, 2012 10:15 PM
  • I proposed my response as an answer, on the basis that I can't find Colin's recommendation in this thread - if Colin would like to post it (and yes, I do know what it is <g>), then I'll propose that as well, retroactively :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 10:21 PM
    Moderator
  • The mismatches suggest that you need to reinstall the Intel Rapid Storage Drivers.  This can be caused by a recent update.

    Download the Intel Rapid Storage Drivers from here:
     
    http://bit.ly/xmcovN
     
     You’ll need the set for the x64 (64-bit) platform on Win7.
     
    Once complete, please reboot twice, then post another MGADiag report.
     
    Good Luck!


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, August 3, 2012 10:30 PM
    Answerer