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    I like all this send me here send me there B.S. If you know how to fix the problem that lots of people are having with ERROR 8059  then put it on a link thats easy to find. i need a fix in 13 days  thats the end of the trial. no other virus scan is this hard to deal with. they will even talk to on the phone to help you. bad thing is i like your product its good  hope you can help  Kevin Cox

     

    Saturday, December 8, 2007 3:32 AM

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     kevin cox wrote:
    Thanks for your quick reply i did every thing you said nothing worked. Iwas using the right login name. what i did was reinstall onecare and no matter what i do it says subscribe on it ,and not activate . In about windows live care it says thatmy subscription is no longer active. thank you kevin cox

     

    The subscribe button/link is the same as activate. If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice, hence the 8059 error. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Monday, December 10, 2007 3:45 PM
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    Hi Kevin,

    See what I found about ERROR 8059.
    I hope this will be helpful to you...4

    Error 8059: Product key already in use

    When you try to activate your Windows Live OneCare subscription, you receive error 8059, which states that the product key that you entered is already in use.

    If you receive this error when you try to activate a subscription for the first time, make sure that your Windows Live ID hasn't been used to activate a different subscription. If you activated OneCare with a token, verify that the token hasn't been used to activate another subscription.

    If you receive this error when you try to activate a subscription on a second computer, make sure that you sign in with the same Windows Live ID that you used when you activated the subscription on the first computer. To find the Windows Live ID that you used to activate the subscription, see Find Help for Windows Live ID.



    Bye Bye

    Matteo
    Saturday, December 8, 2007 7:34 AM
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    Thanks for your quick reply i did every thing you said nothing worked. Iwas using the right login name. what i did was reinstall onecare and no matter what i do it says subscribe on it ,and not activate . In about windows live care it says thatmy subscription is no longer active. thank you kevin cox

     

    Sunday, December 9, 2007 2:40 AM
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     kevin cox wrote:
    Thanks for your quick reply i did every thing you said nothing worked. Iwas using the right login name. what i did was reinstall onecare and no matter what i do it says subscribe on it ,and not activate . In about windows live care it says thatmy subscription is no longer active. thank you kevin cox

     

    The subscribe button/link is the same as activate. If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice, hence the 8059 error. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Monday, December 10, 2007 3:45 PM
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    Thanks I checked the other computer and the live ID was different  put it in and it worked thank you guys very much

    you have a great product  thanks Kevin

     

    Monday, December 10, 2007 5:28 PM
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    Excellent, Kevin. Thanks for confirming!

    -steve

     

    Monday, December 10, 2007 5:44 PM
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    Hi..I have my onecare antivirus software.. it was activated already but I want to install and activate it on another computer.. I have product key but I don't know  my onecare I.D.. can I some how find out my I.D.  and activate onecare  on my compter..?

    Thank you.
    Monday, October 6, 2008 10:14 PM
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    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

     

    Tuesday, October 7, 2008 1:52 PM
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    Thank you for respond but I don't know anything about my previous subscription... and nothing about the I.D. which was activated on my product key... I just have my product key on the box ...and it's 25 digits but here https://help.live.com/ContactUs/EntitlementInputPage.aspx?Errorid=41501

    says 20 digits ... help  plz )

    Wednesday, October 8, 2008 2:30 AM
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    The product key requested during the Help/Support validation process is not the retail key, but the "key" found in Help/About OneCare in OneCare on the PC where an activated copy of OneCare is running. As the FAQ explains, if your subscription can't be validated, use the email option which is towards the bottom of the FAQ.

    -steve

     

    Wednesday, October 8, 2008 2:38 PM
    Moderator