Hi,
if I understand your requirement correctly, you want to connect all the agents to Dynamics CRM over a single Dynamics CRM user account (one license). Is that right?
Since you are connecting all the users using the one license, I don't think there is a native CRM way to configure authorization, since all user rights are handled by one Dynamics CRM user account.
This means that you would probably have to handle authorization logic yourself in your application. You can use claims based authentication in your application to help you with authorization, but this authorization will not be connected to CRM authorization.
Hope I understood your question right.
Greetings,
Pavlos
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