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Product key cannot be used to activate windows RRS feed

  • Question

  • Hi, I bought Win 7 pro (retail)  the end of Aug this year but have upgraded my machine (new motherboard, cpu and memory). Now I'm getting this message "The product key you entered cannot be used to activate windows on this computer). I also have updated the new MB bios, don't know if this has something to do with it. What to do?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3WBV6-X4HKD-3WYY8
    Windows Product Key Hash: 4Ne3wUk1x391DDlS/WsajjiCYW0=
    Windows Product ID: 00371-414-0956521-85712
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DC74A77A-9ED7-4D25-8F46-66BB1733A869}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC74A77A-9ED7-4D25-8F46-66BB1733A869}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3WYY8</PKey><PID>00371-414-0956521-85712</PID><PIDType>5</PIDType><SID>S-1-5-21-185876417-2388386867-3243275040</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0902</Version><SMBIOSVersion major="2" minor="6"/><Date>20110919000000.000000+000</Date></BIOS><HWID>04F43507018400FE</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-414-095652-00-7177-7600.0000-3132011
    Installation ID: 007493181854643703664494078023086355495316931280712180
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3WYY8
    License Status: Initial grace period
    Time remaining: 38820 minute(s) (26 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 2011/11/13 01:54:11 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:10:2011 13:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAIAAwABAAAAAwABAAEAHKLeJjRDGl186VJI1J5EQayLMAcwupSIy3hS8gYMLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC


    Thanks so long for the help.

    Sunday, November 13, 2011 12:54 PM

Answers

  • The hardware changes may have triggered a need for phone activation.

     

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

    Sunday, November 13, 2011 1:56 PM
    Answerer

All replies

  • The hardware changes may have triggered a need for phone activation.

     

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

    Sunday, November 13, 2011 1:56 PM
    Answerer
  • Thanks for reply. Will reply Monday morning.
    • Marked as answer by M_Koen Sunday, November 13, 2011 2:07 PM
    • Unmarked as answer by Noel D PatonModerator Monday, November 14, 2011 10:35 AM
    Sunday, November 13, 2011 2:05 PM
  • "M_Koen" wrote in message news:fe8c7d2a-0dc2-4e98-b8fd-e0a9f887add3...

    Hi, I bought Win 7 pro (retail)  the end of Aug this year but have upgraded my machine (new motherboard, cpu and memory). Now I'm getting this message "The product key you entered cannot be used to activate windows on this computer). I also have updated the new MB bios, don't know if this has something to do with it. What to do?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3WBV6-X4HKD-3WYY8
    Windows Product Key Hash: 4Ne3wUk1x391DDlS/WsajjiCYW0=
    Windows Product ID: 00371-414-0956521-85712
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0902</Version><SMBIOSVersion major="2" minor="6"/><Date>20110919000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 3WYY8
    License Status: Initial grace period
    Time remaining: 38820 minute(s) (26 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 2011/11/13 01:54:11 PM

     


    Thanks so long for the help.

    I can see nothing in this report that’s wrong – but a change in motherboard will almost always require telephone activation, as George suggests.
    The lines are (theoretically, at least) 24/7, and mostly toll-free – so there’s no need to delay.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 13, 2011 4:26 PM
    Moderator
  • Everything was sorted out in 5 minutes. I'm a happy man
    Monday, November 14, 2011 10:04 AM
  • Glad to hear it - good luck.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 14, 2011 10:34 AM
    Moderator