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Reinstallation CD With New PC? RRS feed

  • Question

  • A friend of mine bought a new PC recently with XP Pro service pack 2 installed on it. The PC didn't include an installation CD, manual or certificate of authenticity for reinstalling the operating system. There was a recovery partition on the drive, and the serial number sticker was on the case.

    The PC passed the validate program on the windows update site so I believe the version is authentic. I would like to know if he should have been supplied with a CD / manual for reinstallation purposes as I was of the opinion the Microsoft had stopped the use of recovery partitions some years ago and were supplying a CD (whether a recovery cd or full software cd) with new OEM versions on PC.

     

     

    Thursday, October 5, 2006 9:04 PM

Answers

  • Macks,

    The "serial number sticker" on the case is (or should be) the Certificate of Authenticity with the Product Key.

    MS's agreements with major computer manufacturers has always required the manufacturer to provide the customer with a means if "recovering" or "reinstalling" the operating system.  A manufacturer could supply their customer with just a recovery partition on the HDD and meet the letter of the requirement.

    In August 2005, based on customer feedback, MS changed its agreement with the major computer manufacturers.  The new agreement requires manufacturers who use the recovery partition-method to adopt a technology that offers the customer the option of "self-manufacturing" a set of recovery CDs by running a utility program.  This still saves the manufacturers the costs of providing recovery CDs that 99% of customers will promptly lose, but at least allows a more conscientious customer the opportunity to make a set of recovery CDs.

    So in your friend's case, see if his computer has some sort of recovery CD-maker utility.

    Friday, October 6, 2006 4:07 AM

All replies

  • A PC manufacturer has the option of supplying their own customized Windows XP recovery, restore, or reinstallation CD.  Or they build the PC with a Windows XP recovery partition.  Contact the manufacturer of the PC and ask if they can supply an actual Windows XP recovery, restore, or reinstallation CD.
    Thursday, October 5, 2006 9:49 PM
    Moderator
  • Macks,

    The "serial number sticker" on the case is (or should be) the Certificate of Authenticity with the Product Key.

    MS's agreements with major computer manufacturers has always required the manufacturer to provide the customer with a means if "recovering" or "reinstalling" the operating system.  A manufacturer could supply their customer with just a recovery partition on the HDD and meet the letter of the requirement.

    In August 2005, based on customer feedback, MS changed its agreement with the major computer manufacturers.  The new agreement requires manufacturers who use the recovery partition-method to adopt a technology that offers the customer the option of "self-manufacturing" a set of recovery CDs by running a utility program.  This still saves the manufacturers the costs of providing recovery CDs that 99% of customers will promptly lose, but at least allows a more conscientious customer the opportunity to make a set of recovery CDs.

    So in your friend's case, see if his computer has some sort of recovery CD-maker utility.

    Friday, October 6, 2006 4:07 AM
  • Thanks for the replies.

    There is a recovery program on in windows to make the cds but the problem is that he only had the machine a week when it got infested by viruses and made a complete mess of everything. The fact that he got no manuals with the pc made it impossible for him to use the recovery partition or even to know it was there.

    It's just a bad experience from a really bad shop that sells a pc with a freely downloadable antivirus software and using windows firewall as the firewall software. A few days using broadband like that and no wonder it got infested.

    Monday, October 9, 2006 8:58 AM