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Windows 7 build 7601 This copy of Windows is not genuine RRS feed

  • Question

  • Hey there, not sure if this is the right section for this..  I originally bought my computer online and it came with a Vista version of windows.  Used it for some time then got into a job that required work from home and I wanted to upgrade.  Purchased a home edition of Windows 7 that had 3 or 4 copies in the package for home use and selected the upgrade option to windows 7 instead of a new install so I could keep my data and files.   I have upgraded this computer with new vid cards and accessories.  I have also ghosted my HD when it was starting to fail and just carried on, everything worked fine with this HD for about a year,  now with the latest batch of regular updates my computer is telling me it's not a genuine version of windows 7 home edition, when in fact is was and is.  Is there a quick fix for this?  I've tried re-entering my same reg code and it won't accept it, and there is no option to validate from the my computer -> properties section, it's just not there.   Any assistance would be greatly appreciated, I hate being accused of piracy each time I turn my system on when I clearly purchased this some time ago.

    Here is the report from my MGADIAG 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3FK2-Q4JG3-7KR9H
    Windows Product Key Hash: EWWWuUvh7Wt7fkCYokfUxhC2xuk=
    Windows Product ID: 00359-030-5734763-85434
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {117984C1-4CBB-4F85-82BE-90CA44AFA589}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Slick Johnson\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{117984C1-4CBB-4F85-82BE-90CA44AFA589}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7KR9H</PKey><PID>00359-030-5734763-85434</PID><PIDType>5</PIDType><SID>S-1-5-21-162055910-3620009665-1738632388</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KJ375AAR-ABA s3400f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20080401000000.000000+000</Date></BIOS><HWID>029A3F07018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:17:2013 01:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAwABAAEAAAACAAAAAQABAAEA6GHM5X2pdxZqqCTUkgCEDhqGYj3oDalUyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC

    Wednesday, January 15, 2014 11:24 AM

Answers

  • That looks normal enough.

    Really, I have nothing more to offer - apart from a repair install using the default Key, and then doing a second repair install to install the Upgrade Product Key.

    The only other option would be a clean install using the original Vista, then applying the upgrade again.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 19, 2014 8:26 PM
    Moderator

All replies

  • Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Let's see if we can correct the error here - activating the resulting install will be a different ballgame, unfortunately.

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one from your Windows 7 Home Premium family pack.

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 17, 2014 1:51 PM
    Moderator
  • First, thanks for the assist.   I ran all the commands listed successfully but did not get prompted for my serial, I got an error window telling me that Windows must be restored, an unauthorized change was made to windows.  YOu must reinstall or restore windows,  can't restore, didnt have a back up unfortunately.   Probably time to buy another computer..  lol

    here is the latest MGAdiag report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: N/A, hr=0x80004005
    Windows Product Key Hash: N/A, hr=0x80004005
    Windows Product ID: 00359-030-5734763-85434
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {117984C1-4CBB-4F85-82BE-90CA44AFA589}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Slick Johnson\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{117984C1-4CBB-4F85-82BE-90CA44AFA589}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>00359-030-5734763-85434</PID><PIDType>5</PIDType><SID>S-1-5-21-162055910-3620009665-1738632388</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KJ375AAR-ABA s3400f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20080401000000.000000+000</Date></BIOS><HWID>029A3F07018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:17:2013 01:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAwABAAEAAAACAAAAAQABAAEA6GHM5SuWdxZqqCTUkgCEDhqGYj3oDalUyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC

    Saturday, January 18, 2014 1:52 AM
  • This looks to me like registry corruption - there are new errors...

    Windows Product Key: N/A, hr=0x80004005
    Windows Product Key Hash: N/A, hr=0x80004005

    Have you tried a System Restore point to back before the problem surfaced?

    Let's see if the proper registry keys are available...

    Open an Elevated Command Prompt, and run the following commands

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion" /v DigitalProductID

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT"

    Please post the results.

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 18, 2014 9:06 AM
    Moderator
  • yeah, I think my HD is dying, lost a bunch of data recently and had to run the windows repair tool..   I don't have a restore point, and if I have to I will just wipe this thing and start fresh again.    Here are the current results

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    " /v DigitalProductID

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
        DigitalProductID    REG_BINARY    A40000000300000030303335392D3033302D353733
    343736332D383534333400AA0000005831352D363634373900000000000000000000000000000000
    00000000000000000000001FF6C74ED282538D010000000000000000000000000000000000000000
    00000000000000000000000000000000000000000000000000000000000000000000000000000000
    0000000000000000000000000000000000000027CB6E0F


    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

    C:\Windows\system32>

    Sunday, January 19, 2014 7:31 PM
  • That looks normal enough.

    Really, I have nothing more to offer - apart from a repair install using the default Key, and then doing a second repair install to install the Upgrade Product Key.

    The only other option would be a clean install using the original Vista, then applying the upgrade again.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 19, 2014 8:26 PM
    Moderator
  • Yeah,  time for another system anyways..   Thanks for your help..  
    Sunday, January 19, 2014 9:31 PM
  • 6 years isn't too shabby a lifetime for a PC nowadays - especially if you've only replaced the hard drive. :)

    Be prepared for culture-shock moving to IE 8, though!

    Good luck.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 19, 2014 10:42 PM
    Moderator