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WHS (HP LX195) not connecting to Windows 7 or Win Vista Home Premium machines, XP Okay. RRS feed

  • Question

  • Hi all,

    I recently purchased an HP LX195 primarily for the media sharing functions (and the added bonus of backups, not much data to back up anyway). I was able to set up the server using a Windows XP Pro computer (since the software wouldn't run on Win 7 for me). However, after that, I was able to get the connector installed on a Win 7 Ultimate and a Win Vista Home Premium computer but neither of them will log in to the server using the WHS Console. Instead when I put in the password, things kind of freeze up and then I get a long error message that says 'This computer cannot connect to your home server. Check your network connection and make sure your home server is powered on. If your home server has recently restarted, try again in a few minutes.' This identical message comes on both of those computers. When I log in using the XP computer, I can see both computers were added properly and it should be collecting media from them and backing them up, but that doesn't seem to be working either. The folder shares (which open fine on all 3 computers) only show the data from the XP Computer. Also, I set up a Live ID external URL which is not working as well. I use a Buffalo Nfiniti WZR2-G300N and I opened up a few ports, but I'm not sure what exactly needs to be opened up etc, any help would be greatly appreciated! Thanks!
    Saturday, July 25, 2009 4:31 AM

Answers

  • Hi all,

    I recently purchased an HP LX195 primarily for the media sharing functions (and the added bonus of backups, not much data to back up anyway). I was able to set up the server using a Windows XP Pro computer (since the software wouldn't run on Win 7 for me). However, after that, I was able to get the connector installed on a Win 7 Ultimate and a Win Vista Home Premium computer but neither of them will log in to the server using the WHS Console. Instead when I put in the password, things kind of freeze up and then I get a long error message that says 'This computer cannot connect to your home server. Check your network connection and make sure your home server is powered on. If your home server has recently restarted, try again in a few minutes.' This identical message comes on both of those computers. When I log in using the XP computer, I can see both computers were added properly and it should be collecting media from them and backing them up, but that doesn't seem to be working either. The folder shares (which open fine on all 3 computers) only show the data from the XP Computer.

    The shares don't show any files that have been backed up from a client, only files you have copied to the network shares (the backup database is hidden in the background).

    Also, I set up a Live ID external URL which is not working as well. I use a Buffalo Nfiniti WZR2-G300N and I opened up a few ports, but I'm not sure what exactly needs to be opened up etc

    If your router doesn't have uPnP (or if it doesn't work), you need to forward ports 80, 443 and 4125 to the IP address of your server.  See the Remote Access Technical Brief for details.

    any help would be greatly appreciated! Thanks!
    Are you able to ping your server from either your Vista or 7 clients (both by name and by IP address)?  Can you open a command prompt on your XP and Vista clients and type ipconfig /all on both machines, then post the results here?
    Monday, July 27, 2009 3:08 AM
    Moderator
  • I've solved my particular problem. I had configured  openDNS on my machines.  I removed that and the connector started working again.

    Philip
    • Proposed as answer by Amnis Friday, July 31, 2009 7:42 PM
    • Marked as answer by Jonas Svensson -FST- Thursday, August 20, 2009 4:49 PM
    Friday, July 31, 2009 6:32 PM

All replies

  • Hi all,

    I recently purchased an HP LX195 primarily for the media sharing functions (and the added bonus of backups, not much data to back up anyway). I was able to set up the server using a Windows XP Pro computer (since the software wouldn't run on Win 7 for me). However, after that, I was able to get the connector installed on a Win 7 Ultimate and a Win Vista Home Premium computer but neither of them will log in to the server using the WHS Console. Instead when I put in the password, things kind of freeze up and then I get a long error message that says 'This computer cannot connect to your home server. Check your network connection and make sure your home server is powered on. If your home server has recently restarted, try again in a few minutes.' This identical message comes on both of those computers. When I log in using the XP computer, I can see both computers were added properly and it should be collecting media from them and backing them up, but that doesn't seem to be working either. The folder shares (which open fine on all 3 computers) only show the data from the XP Computer.

    The shares don't show any files that have been backed up from a client, only files you have copied to the network shares (the backup database is hidden in the background).

    Also, I set up a Live ID external URL which is not working as well. I use a Buffalo Nfiniti WZR2-G300N and I opened up a few ports, but I'm not sure what exactly needs to be opened up etc

    If your router doesn't have uPnP (or if it doesn't work), you need to forward ports 80, 443 and 4125 to the IP address of your server.  See the Remote Access Technical Brief for details.

    any help would be greatly appreciated! Thanks!
    Are you able to ping your server from either your Vista or 7 clients (both by name and by IP address)?  Can you open a command prompt on your XP and Vista clients and type ipconfig /all on both machines, then post the results here?
    Monday, July 27, 2009 3:08 AM
    Moderator
  • I have been having this same problem starting only last week too. I posted here but stopped receiving information. I used a friends xp to check just recently and it worked just fine, but my vista and windows 7 computers can connect and see the shares, but cannot connect to the "console" or through remote desktop

    Here is my original post with more information to help you maybe diagnose this.
    Monday, July 27, 2009 7:58 AM
  • Hi. I'm having the same problem. (Can't connect to server via the connector or remote access). If I attach a screen and keyboard to the server I can get in, so I know I haven't forgotten my password! Two of my three PC's are running Vista and I'd just installed SP2 so that was the prime suspect. I was surprised when the same thing happened with my XP PC. Is this a router problem (I've got a BT Home Hub 2) and if so what should I be looking at?

    Philip
    Monday, July 27, 2009 6:31 PM
  • Hey all, so my last issue is just getting the media collector from HP to work in win 7, i don't have powerpack 3 as i can't get it downloaded from the Connect site but i dont know if that would even solve things...any ideas?
    • Edited by FadyDizzle Friday, July 31, 2009 3:24 AM
    Monday, July 27, 2009 11:52 PM
  • I've solved my particular problem. I had configured  openDNS on my machines.  I removed that and the connector started working again.

    Philip
    • Proposed as answer by Amnis Friday, July 31, 2009 7:42 PM
    • Marked as answer by Jonas Svensson -FST- Thursday, August 20, 2009 4:49 PM
    Friday, July 31, 2009 6:32 PM
  • wow you were right philip56! I had openDNS set on my router forever, I didn't even think to test that. They must have changed something recently. Thanks for the update.
    Friday, July 31, 2009 7:42 PM