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Windows Vista 6002 This copy of Windows is not genuine

    Question

  • I bought this computer about 3 years ago, and it had Vista pre-installed. I've never had a problem up until now when I recently updated my software and now I have a message on the bottom of my desktop saying this copy of Windows is not genuine. Apart from this annoying little message there doesn't seem to be anything different about my system, i.e I can use it all as normal, same as before the update.

    I downloaded the diagnostics tool and ran it and it says my validation is genuine....so I'm confused.

    Here's my report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {3009E2FD-2410-4323-98BF-4608C78186BA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3009E2FD-2410-4323-98BF-4608C78186BA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ3CQ</PKey><PID>89578-OEM-7332157-00115</PID><PIDType>2</PIDType><SID>S-1-5-21-3078971416-1770835790-3644694158</SID><SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>IMEDIA X2416</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>PBDV11.P04</Version><SMBIOSVersion major="2" minor="5"/><Date>20080901000000.000000+000</Date></BIOS><HWID>A0313507018400F8</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PacBel</OEMID><OEMTableID>PBDT000A</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500115-02-2057-6001.0000-2382009
    Installation ID: 025826385842131140301891622330688735285425623010246794
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: MQ3CQ
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAQACAAAABAABAAEAeqhIuy4HFNwWpezFGp+W/PL0tmooLVAqrFZci2FYTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   090108  APIC1108
      FACP   090108  FACP1108
      HPET   090108  OEMHPET0
      MCFG   090108  OEMMCFG
      WDRT   090108  NV-WDRT
      SLIC   PacBel  PBDT000A
      OEMB   090108  OEMB1108
      NVHD   090108  NVHDCP
      SSDT   DpgPmm  CpuPm

    Thanks in advance for any help :)

    Thursday, December 8, 2011 3:40 PM

Answers

  • "Lisajayne87" wrote in message news:feabbc0b-f8ca-48f3-9c47-1e59f2c541e8...

    I bought this computer about 3 years ago, and it had Vista pre-installed. I've never had a problem up until now when I recently updated my software and now I have a message on the bottom of my desktop saying this copy of Windows is not genuine. Apart from this annoying little message there doesn't seem to be anything different about my system, i.e I can use it all as normal, same as before the update.

    I downloaded the diagnostics tool and ran it and it says my validation is genuine....so I'm confused.

    Here's my report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>IMEDIA X2416</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>PBDV11.P04</Version><SMBIOSVersion major="2" minor="5"/><Date>20080901000000.000000+000</Date></BIOS

     

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: MQ3CQ
    License Status: Licensed

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
       SLIC   PacBel  PBDT000A

    Thanks in advance for any help :)

    There doesn’t appear to be anything wrong with our report except the cached validation error.
    please go to www.microsoft.com/genuine/validate – tell us what happens.
    If it passes, you’ll be offered NSE and IE9 – you don’t need to take them.
    If it fails, run another MGADiag report and post it back here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Lisajayne87 Thursday, December 8, 2011 4:24 PM
    Thursday, December 8, 2011 3:58 PM
    Moderator

All replies

  • "Lisajayne87" wrote in message news:feabbc0b-f8ca-48f3-9c47-1e59f2c541e8...

    I bought this computer about 3 years ago, and it had Vista pre-installed. I've never had a problem up until now when I recently updated my software and now I have a message on the bottom of my desktop saying this copy of Windows is not genuine. Apart from this annoying little message there doesn't seem to be anything different about my system, i.e I can use it all as normal, same as before the update.

    I downloaded the diagnostics tool and ran it and it says my validation is genuine....so I'm confused.

    Here's my report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>IMEDIA X2416</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>PBDV11.P04</Version><SMBIOSVersion major="2" minor="5"/><Date>20080901000000.000000+000</Date></BIOS

     

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: MQ3CQ
    License Status: Licensed

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
       SLIC   PacBel  PBDT000A

    Thanks in advance for any help :)

    There doesn’t appear to be anything wrong with our report except the cached validation error.
    please go to www.microsoft.com/genuine/validate – tell us what happens.
    If it passes, you’ll be offered NSE and IE9 – you don’t need to take them.
    If it fails, run another MGADiag report and post it back here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Lisajayne87 Thursday, December 8, 2011 4:24 PM
    Thursday, December 8, 2011 3:58 PM
    Moderator
  • I got offered the security package and IE9 so I presume it passed the validation.

    I still have the message on my desktop though....

    Thursday, December 8, 2011 4:09 PM
  • "Lisajayne87" wrote in message news:e931c801-257c-4e9f-a70b-14d6ac5e13f0...

    I got offered the security package and IE9 so I presume it passed the validation.

    I still have the message on my desktop though....

    Odd – have you rebooted?
     
    Please run another MGADiag report
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 8, 2011 4:11 PM
    Moderator
  • All better :)

    You're a star :) Thanks :)

    Thursday, December 8, 2011 4:17 PM
  • :)

    sounds like everything is OK?

    Good luck!

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 8, 2011 7:17 PM
    Moderator