Trying to install but cannot get back to where I was RRS feed

  • Question

  • Just upgraded to broadband. The Qwest guy started me getting enrolled in livecare. It demanded I uninstall McAfee, so I did; a prompt said to let the machine close windows and restart to fully delete. Now I cannot find where I was before I shut down. I did get a comment that Qwest customers get special treatment from MS; in other words for free? Discounted?


    Monday, September 15, 2008 11:56 PM


  • Waukon,


    Thank you for visiting the OneCare program forum for Install and Activate issues.


    Please contact Qwest as your main support for billing and technical questions, aka subscription or Live ID issues.

    The forum is here to help you answer questions that we can answer to the best of our knowledge as far as technicality is concerned.


    Please clarify what you meant by, "Now I cannot find where I was before I shut down."


    How did you uninstall McAfee?  Please visit the McAfee website for uninstallation steps:


    First try removing McAfee Security Center using add/remove programs. Then run the McAfee uninstaller - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


    Install OneCare:



    I hope this helps,


    Lori MS

    Wednesday, September 17, 2008 12:12 AM