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Microsoft tech support commited a cyber crime against me

General discussion
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I was looking to purchase a new Surface for my daughter to use in a Graphics Design major. I researched and talked with many industry professionals for requirements etc. I called Microsoft to ask some questions. Sales was unable to tell me how much RAM a Surface can be upgraded to (they knew it was offered in 8 and 16mb RAM but not what max was). I asked the online customer support person and was transferred to Tech Services. TS opened a new discussion window.
Tech Services, Maria B., was very unhelpful. She kept telling me the website had the info but would not tell me what it was. Insisted on showing me the site on my computer - thus she requested access to control my computer (an HP btw). I was stupid and allowed her just so I could show her how wrong she was. Which was true since she was unable to show me, then gave me a phone number that went no where (rang 10 times then a busy signal, tried it 5 times).
It was at this point that I started to fill out a Microsoft survey about my experiences. I clicked on #1 (poor) and suddenly Maria took my cursor and changed it to 5. I changed it back to 1 and she then closed the entire survey window. I complained and told her explicitly not to change anything on my computer, I said you no longer have any rights or authority. Leave my computer alone. Upon which she claimed that she was sorry and it was an accident. I said no, it was on purpose since you first changed the response rating. And to stop all activity. I started to copy and paste our transcript into a word doc for my files.
Well, Maria B went on to close the transcript window, the other manager's dialog window I had open (it was still active since I was also talking on that line), and any and all documentation I had started to created for my records. She actually was deleting my files off my computer. That is a crime. Especially after I told her to stop.
Do not trust Microsoft Tech Support. I registered a complaint but they were suddenly "unable to retrieve the exchange". I wanted to get info to buy a computer and instead Microsoft tech support committed a crime against me.
- Moved by Richard MuellerMVP Wednesday, December 7, 2016 12:29 AM Not a TechNet Wiki question
Tuesday, December 6, 2016 9:20 PM
All replies
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You have posted in the wrong forum. This forum is for questions and discussions about the TechNet Wiki. I have not found a forum that seems appropriate.
Edit: You might post in an Answers/Community forum dedicated to security, such as:
https://answers.microsoft.com/en-us/windows/forum/windows_7-security-winsec?tab=Threads
You can change the Windows version. Click on "Participate" and select "Ask a Question". The Answers/Community forums are on a different platform, so we cannot move this question there. You will need to post again. Sorry.
Richard Mueller - MVP Enterprise Mobility (Identity and Access)
- Edited by Richard MuellerMVP Wednesday, December 7, 2016 12:28 AM
Wednesday, December 7, 2016 12:21 AM -
I'd ask here about microsoft surface.
https://answers.microsoft.com/en-us/surface
For your issue with store there is no forum for the microsoft store. You have to contact them directly.
https://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
- Edited by Dave PatrickMVP Wednesday, December 7, 2016 1:56 AM
Wednesday, December 7, 2016 12:38 AM