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This copy of Windows 7 is not genuine...again RRS feed

  • Question

  • Ok, so I know there is a lot of these threads, but there is also a lot of different solutions. I'm not sure which one is best for me so I am posting my diagnostic report here.

    Basically, just after the last big Tuesday patch about a week ago, I started receiving some error messages about my Windows 7 not being genuine any more. I know my product key is valid as I have had that verified by MS. I have right clicked on Computer, gone to properties and found Windows is activated. I have also changed the product key to my actual key and that works for a day or so, and then the message comes back. So, I am about ready to get rid of it! Any takers? Thanks.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FA1806DD-C753-4324-89BC-415755393BE2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppwinob.dll[Hr = 0x80092003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FA1806DD-C753-4324-89BC-415755393BE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-3723654777-1375912135-2831393959</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3000 H23010025</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>58KT34AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20090807000000.000000+000</Date></BIOS><HWID>DEC73207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-03   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-003-153120-02-1033-7601.0000-1702011
    Installation ID: 020325887361259894847301205850960722831676875160795115
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CKXW9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/21/2011 8:38:10 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 6:21:2011 20:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEA6GHw9UTXqn+eh0BxGEW0476kXUYeEUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TC-03  
      FACP            LENOVO        TC-03  
      HPET            LENOVO        TC-03  
      MCFG            LENOVO        TC-03  
      SLIC            LENOVO        TC-03  
      OEMB            LENOVO        TC-03  
      GSCI            LENOVO        TC-03  
      SSDT            LENOVO        TC-03  



    Wednesday, June 22, 2011 1:43 AM

Answers

  • Hi jwylie,

    the next thing you can try is Repair Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If none of these resolves the issue, then the next step would be to either contact Microsoft Assisted Support (at one of the below URLs) or to backup all your important files and reinstall Windows.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    Thursday, June 23, 2011 7:01 PM

All replies

  • Tampered File: %systemroot%\system32\sppwinob.dll


    Click the Start Orb & type cmd.exe into the search menu.

    Right click it and Run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish, when it's done, reboot the system & try & Validate Online using Internet Explorer.

    • Proposed as answer by Darin Smith MS Wednesday, June 22, 2011 6:57 PM
    • Unproposed as answer by jwylie Thursday, June 23, 2011 1:59 PM
    Wednesday, June 22, 2011 2:12 AM
  • A curiosity here is the product key listed at

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    and the partial product key given later in the report

    Partial Product Key: CKXW9

    Shouldn't the final five characters match?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, June 22, 2011 3:19 AM
    Answerer
  • Yes it should. 

    I've seen this once before and am not sure why it would appear like that.


    Darin MS
    Wednesday, June 22, 2011 6:57 PM
  • Ok. I did that and the scan said that Windows Resource Protection found some corrupt files but was unable to fix them
    Thursday, June 23, 2011 1:52 PM
  • Well, any further help would be appreciated...
    Thursday, June 23, 2011 1:58 PM
  • Hi jwylie,

    the next thing you can try is Repair Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If none of these resolves the issue, then the next step would be to either contact Microsoft Assisted Support (at one of the below URLs) or to backup all your important files and reinstall Windows.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    Thursday, June 23, 2011 7:01 PM
  • Well, I guess I will try the URL you gave me as I have no system restore points older than today. There was no option to show restore points older than 5 days. There was a box to check that said show more restore points, but it did not show any when I checked it.

     

    I would hate to have to go to the bother of reinstalling Windows and all my installed programs. That would be a major inconvenience.

     

    The last couple of weeks have seen this forum, and others, filled with people who have the same problem, so there must be something going on here. I just wish that MS could look into it properly and provide some kind of help for users of its products.

    Thursday, June 23, 2011 9:03 PM