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Remove "Tracking" related buttons in Outlook 2010 RRS feed

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    Hi everyone,

    I've created an add-in for a client that utilizes CRM in a custom-built manner. We require that the Outlook CRM "tracking" related buttons are removed, however. This includes the Ribbon Bar "Track", "Set Regarding" and right-click context menu "Track in CRM" buttons.

    Is there a way to do this, possibly via code (C#) in the add-in that already adds customizations to the Ribbon Bar? We cannot achieve this by right click -> customize the ribbon bar as the client has hundreds of computers to apply this add-in to.

    Below is an image example (not my image), I'm referring to the buttons over on the right side of the ribbon bar in the "CRM" group. Again, the right-click context menu of a Calendar item also needs to go.

    https://ukcrmguru.files.wordpress.com/2010/06/crmoutlookclientpostru11.png

    Thanks in advance!

    Monday, September 21, 2015 1:29 PM

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    I have found the answer, for anybody curious.

    We had to remove all "syncing" capabilities for each user mailbox in CRM. This removed the buttons on the Outlook Ribbon Bar. The context menu button still exists, though it no longer functions (which is what we were looking for).


    Settings -> Administration -> Users -> {Open a User Record} -> Open Mailbox -> Under "Synchronization Method":

    Server Profile: Empty / Null

    Incoming Email: None

    Outgoing Email: None

    Appointments, Contacts, and Tasks: None

    • Marked as answer by Nic Porter Tuesday, September 22, 2015 11:55 AM
    Tuesday, September 22, 2015 11:54 AM