Was the PC manufactured by a large company (Dell, HP, Lenovo, so on) or is it a PC built by the shop you bought it from?
-If it was manufactured by a large company, it will have a Certificate of Authenticity (CoA) sticker on the side, bottom or (in the case of some laptops) in the battery compartment. The CoA sticker will display the version of Windows that original came in
that PC and a Product Key that can be used in that pre-installed copy of Windows.
-If it was built by the shop that sold it to you then the CoA may or may not be attached to the PC or it may be in the documentation that came with the PC.
The problem is that the key currently being used in the PC is known as a OEM SLP key which are only used in Windows that come pre-installed in a PC from a Large Manufacturer. The key works by interacting with a OEM Bios Flag only found on the motherboard
of a PC from a Large Manufacturer.
So if your PC was manufactured by a Large Manufacturer, then to resolve your issue, you just need to change the Product key to the one listed on the CoA sticker.
However, if the PC was built by the shop you bought it from, it can't be using an OEM SLP key. In this case, please tell me more about the PC (Who did you buy it from? did it come with a CoA? What does the CoA say? Does the product key match the one in your
Diag Report above...Do Not post the Product Key)
Thank you,
Darin MS
