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Windows 7 No Longer Valid using key on laptop label RRS feed

  • Question

  • We have a Lenovo laptop that is now saying it is not a genuine copy of Windows.  We are using the key located on the bottom of the laptop.  Here is the report from the Diag Tool:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4

    Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=

    Windows Product ID: 00371-868-0000007-85359

    Windows Product ID Type: 1

    Windows License Type: KMS Client

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {A39C0D77-664E-47AC-A33C-68337D3F30ED}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120830-0333

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A39C0D77-664E-47AC-A33C-68337D3F30ED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85359</PID><PIDType>1</PIDType><SID>S-1-5-21-1288005261-145153120-1941061471</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2518AJU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6IET74WW (1.34 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20101025000000.000000+000</Date></BIOS><HWID>E6063907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6I   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel

    Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-868-000000-03-1033-7600.0000-3492011

    Installation ID: 003255777044387775777241536831250155191823343161490585

    Partial Product Key: GPDD4

    License Status: Notification

    Notification Reason: 0xC004F00F.

    Remaining Windows rearm count: 4

    Trusted time: 1/2/2013 8:49:06 AM

    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:5:2012 09:37

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEAAwABAAIAAAACAAAAAwABAAEA6GFKmf0NHt50roiC8sG0wmj9Bu4QdTAMup2Io1xd

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-6I  

      FACP                                   LENOVO                               TP-6I  

      HPET                                    LENOVO                               TP-6I  

      BOOT                                  LENOVO                               TP-6I  

      MCFG                                 LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      ECDT                                    LENOVO                               TP-6I  

      ASF!                                     LENOVO                               TP-6I  

      SLIC                                      LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I   

    Wednesday, January 2, 2013 5:22 PM

Answers

All replies

  • If the Key on the bottom of the laptop agrees with the Key in the report, you have a counterfeit.

    The one in the report is a KMS Key for Windows 7 Professional - a Volume License version which requires a dedicated Server within the issuing organisation.

    You need to change the Key to the one on the COA sticker (assuming it's for Win 7 Pro) using the Change Product Key link at the bottom of the System Properties page.

    Follow the instructions, and then activate - you may need to activate by phone.

    Once completed, please post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, January 2, 2013 5:52 PM
    Moderator
  • I tried re-activating but got an error.  I can probably look it up, but if anyone has the direct number for activating windows that would be great.
    Wednesday, January 2, 2013 6:30 PM
  • What EXACT error? - please post a new MGADiag report.

     

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, January 2, 2013 7:13 PM
    Moderator
  • I was able to enter the key and reactivate.  Looks like it succeeded.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JJBWY-PRMR3-Y6YKM

    Windows Product Key Hash: hMHKzbEdN9Qa/DrfH+wrWB4BIr0=

    Windows Product ID: 00371-OEM-9308787-07790

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {A39C0D77-664E-47AC-A33C-68337D3F30ED}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120830-0333

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A39C0D77-664E-47AC-A33C-68337D3F30ED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y6YKM</PKey><PID>00371-OEM-9308787-07790</PID><PIDType>8</PIDType><SID>S-1-5-21-1288005261-145153120-1941061471</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2518AJU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6IET74WW (1.34 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20101025000000.000000+000</Date></BIOS><HWID>E6063907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6I   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: da22eadd-46dc-4056-a287-f5041c852470

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00186-087-807790-02-1033-7601.0000-0022013

    Installation ID: 007215308271327755048750206322893264084160993291530256

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: Y6YKM

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 1/2/2013 1:02:56 PM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:5:2012 09:37

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: NgAAAAEAAwABAAIAAAACAAAAAwABAAEA6GFKmf0NHt50roiC8sG0wmj9Bu4QdTAMup2Io1xd

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-6I  

      FACP                                   LENOVO                               TP-6I  

      HPET                                    LENOVO                               TP-6I  

      BOOT                                  LENOVO                               TP-6I  

      MCFG                                 LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      ECDT                                    LENOVO                               TP-6I  

      ASF!                                     LENOVO                               TP-6I  

      SLIC                                      LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  

      SSDT                                    LENOVO                               TP-6I  


    Wednesday, January 2, 2013 9:26 PM
  • That looks fine now.

    Good luck.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, January 2, 2013 10:01 PM
    Moderator