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    I just purchased Windows Live OneCare from Office Max and I keep getting the error code 0020-80070643.  I have read through the forums and have tried all that is suggested with uninstalling Defender and it says I can only do that command with programs that are installed.  It's not on the list anywhere of programs running but I'm still getting the error and have attempted multiple times.  I have also searched to try talking with somebody and it asks for a 20-digit product key but my product key is 25- digits and so it says that my product key is invalid.  Can somebody please help!  I'm very annoyed with what I'm feeling like is a waste of money at this point.

    Thanks

    Thursday, July 31, 2008 3:29 AM

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    why was my post deleted- I've searched forums and can't find the answer to my specific question- if there is a forum that exists please send me that link

     

    Thursday, July 31, 2008 3:48 AM
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    The deleted post had a subject line of "Need Help-very frustrated" and no content. I suspect that was a posting error. This Microsoft Knowledge Base article may help resolve the 0020 error - http://support.microsoft.com/kb/930162

    If installation continues to fail please contact support. How to reach support FAQs - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Thursday, July 31, 2008 4:02 AM
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    that's my problem- I can't contact support because I'm having issues with the product key not working either.  I've read both the links you sent to long before I ever posted a thread- can I not just talk to someone??!!
    Thursday, July 31, 2008 4:05 AM
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    E-mail me put One Care Support in the subject line and I will help you contact support.

     

    Thursday, July 31, 2008 4:19 AM
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