locked
Validation Issue RRS feed

  • Question

  • I just got done validating Windows and it still won't let me get updates, open my control panel, or open any games but the rest seems to to working fine. I tried restarting the computer and it still won't work. When I manually tried to download one of the new updates it took me back to the validating site and says the same thing before,

    This copy of Windows did not pass genuine validation.

    Either an unauthorized change was made to your Windows license or a software program installed on this computer is not currently compatible with Windows Vista.

    If you could help me out with this that would be great! Thanks!


    Tuesday, August 19, 2008 5:08 AM

Answers

  • Hi Beth, 

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". Since there are no other additional error codes, this means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel, although I have never seen games not work, because of this issue).  Please try the first set of steps (below) and if it does not resolve the issue, move on to the next set.

    The first set of steps is for how to set the Software Licensing Service to start at each Vista Start-up. This should already be the default setting, but something may have changed it.  

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.   

      The second set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the "net start slsvc" command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Vista support at http://support.microsoft.com
     

    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc


    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:54 PM
    Wednesday, August 20, 2008 9:52 PM

All replies

  • Beth113,

    Since locking down the control panel and locking down games is not a function of Windows Genuine Advantage, I would be inclined to think that, as the message reported, you have installed a program incompatible with Vista.

    Please revew all installed programs and software utilities and verify at the web sites of their publishers that the versions you have installed are indeed compatible with Vista.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 19, 2008 3:56 PM
  •  Hi beth113,

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, August 19, 2008 11:10 PM
  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8E18AF8D-FD7D-4F4C-A1E3-20A3FD4236A5}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8E18AF8D-FD7D-4F4C-A1E3-20A3FD4236A5}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1379618600-1786730509-418453759</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.3.0    </Version><SMBIOSVersion major="2" minor="4"/><Date>20060315000000.000000+000</Date></BIOS><HWID>DE323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>39A6D92506FD773</Val><Hash>kk7wNQ3Kj0e0E8DhSi/F95RTPQY=</Hash><Pid>81607-953-0126874-64318</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Wednesday, August 20, 2008 5:20 PM
  • Hi Beth, 

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". Since there are no other additional error codes, this means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel, although I have never seen games not work, because of this issue).  Please try the first set of steps (below) and if it does not resolve the issue, move on to the next set.

    The first set of steps is for how to set the Software Licensing Service to start at each Vista Start-up. This should already be the default setting, but something may have changed it.  

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.   

      The second set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the "net start slsvc" command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Vista support at http://support.microsoft.com
     

    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc


    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:54 PM
    Wednesday, August 20, 2008 9:52 PM