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What To Do Now? Vista64 false 'Victim of Software Counterfeiting' report and can't get into system!

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Opened NB today with a splash screen of "You May be a victim...", and thought it may be a virus so I rebooted. Now the system will only show a black screen with this message and no way to move forward. The SW is legal so how do I go about trying to get it fixed. Everything I have read so far today requires access to the system.

Does anyone have any recommendations?

NavCopy

Monday, August 31, 2009 12:01 PM

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Hi Navcopy29,

Sorry it took so long to get back to you. Luckily, this should be a easy fix for you.

Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)   COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

   Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

Alternate steps to change the product key

1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) Type: slui.exe 3 and hit the Enter key
7) Type in the Product key from the sticker on your computer
8) Click the Next button.
9) You will be asked if want to Activate, click ok
10) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 11)
11) Return to the CMD window
12) Type: slui.exe 4 and hit the Enter key
13) Select your location in the drop down menu and click the Next button
14) The next screen provides the number to call to Activate by Phone

NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Thursday, September 3, 2009 6:53 PM
Thursday, September 3, 2009 6:47 PM

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Hello NavCopy29,

You should see an option to "learn More Online" or "Use Vista with Reduced Functionality". When you click the option, an Internet Browser will come up.

1) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
2) A window will come up asking if you want to “Run” or “Save”, Select “Run”
3) When the program runs, click the “Continue” button, then click the “Copy” button.
4) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/fef86888-a29a-48ca-8555-74d7ffd1d598.
5) In a reply post, paste the Diagnostic Report.

Thank you,
Darin MS

Monday, August 31, 2009 10:26 PM
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Hello NavCopy29,

You should see an option to "learn More Online" or "Use Vista with Reduced Functionality". When you click the option, an Internet Browser will come up.

1) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
2) A window will come up asking if you want to “Run” or “Save”, Select “Run”
3) When the program runs, click the “Continue” button, then click the “Copy” button.
4) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/fef86888-a29a-48ca-8555-74d7ffd1d598.
5) In a reply post, paste the Diagnostic Report.

Thank you,
Darin MS

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: 0x0
Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
Windows Product ID: 89587-OEM-7332132-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.001
ID: {769DC414-7677-4E88-B668-5E9FA12420DD}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000009
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{769DC414-7677-4E88-B668-5E9FA12420DD}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R933G</PKey><PID>89587-OEM-7332132-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1984268996-3792936763-56501371</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>30BD____</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070512000000.000000+000</Date></BIOS><HWID>EA333507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65791</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89587-00146-321-300015-02-4105-6000.0000-1422009
Installation ID: 328344290594671412114000053316340176972176291306458001
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: R933G
License Status: Notification
Notification Reason: 0xC004F057.

HWID Data-->
HWID Hash Current: OAAAAAEABQABAAEAAQABAAAAAwABAAEAJJQAAKDwFrugNIbzbKrqTlhkWlDy9Kql5mmAQ6xWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HP      30BD
FACP   INTEL   CALISTGA
HPET   HP      30BD
BOOT   HP      30BD
MCFG   HP      30BD
TCPA   HP      30BB
APIC   HP      30BD
SSDT   HP  30BD
SSDT   HP  30BD
SSDT   HP  30BD
SSDT   HP  30BD
SSDT   HP  30BD

Tuesday, September 1, 2009 1:11 AM
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Hi Navcopy29,

Sorry it took so long to get back to you. Luckily, this should be a easy fix for you.

Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)   COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

   Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

Alternate steps to change the product key

1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) Type: slui.exe 3 and hit the Enter key
7) Type in the Product key from the sticker on your computer
8) Click the Next button.
9) You will be asked if want to Activate, click ok
10) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 11)
11) Return to the CMD window
12) Type: slui.exe 4 and hit the Enter key
13) Select your location in the drop down menu and click the Next button
14) The next screen provides the number to call to Activate by Phone

NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Thursday, September 3, 2009 6:53 PM
Thursday, September 3, 2009 6:47 PM
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Darin,

I wish it was that simple. Your instructions have been tried before and do not work in my case. No screen appeared, no phone number to call, no place to enter the key - nothing! Now my system has gone back into the Black Screen of Death! The only thing I have now is a note on the bottom right about 'This copy is not genuine..." . I can get into Safe Mode, but without network functions.

If you have any other ideas I have a $2k notebook sitting useless.

Thursday, September 3, 2009 8:35 PM

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What To Do Now? Vista64 false 'Victim of Software Counterfeiting' report and can't get into system!

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