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  "tmborland" wrote in message news:fefe385c-63f2-4949-abd5-43495b6f8991...

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  

  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426

   

  Your problem is that the Software Protection Service is not running.....
   
  Click on Start
  in the Search box, type
  SERVICES.MSC
  and hit the Enter key - accept the UAC prompt if you get one.
  Look in the console for the Software Protection service, right-click on it and select Properties.
  make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

   

  Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
  Post back with your results, and a new MGADiag report.

   

  
   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, June 22, 2011 12:57 AM

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  Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50

  Cached Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {62B33B0C-45B2-470E-9760-D1FD19E1F9C9}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110408-1631
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Ultimate 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Tim\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
  File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
  File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
  File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{62B33B0C-45B2-470E-9760-D1FD19E1F9C9}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1760078530-1351101810-3480661344</SID><SYSTEM><Manufacturer>DELL Inc.</Manufacturer><Model>Studio XPS 435T/9000</Model></SYSTEM><BIOS><Manufacturer>DELL INC.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="5"/><Date>20091026000000.000000+000</Date></BIOS><HWID>E2383207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>57F70FFECDC6F7C</Val><Hash>mBFcg3VkcUT8XKi7DmtZLImVl74=</Hash><Pid>81608-958-4741804-65990</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: PASS
  Event Time Stamp: 3:26:2011 09:44
  WAT Activex: Not Registered - 0x80040154
  WAT Admin Service: Not Registered - 0x80040154

  HWID Data-->
  HWID Hash Current: NAAAAAEAAQABAAIAAgACAAAAAgABAAEA7r5yt4hAjFeC3SRDEnjElkTijpW9fu5TMjPqgg==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    MI09   
    FACP   DELL    MI09   
    HPET   DELL    MI09   
    MCFG   DELL    MI09   
    SLIC   DELL    MI09  
    OEMB   DELL    MI09   
    ASPT   DELL    PerfTune
    WDTT   DELL    OEMWDTT
    SSDT   DpgPmm  CpuPm

  
  Windows could not start the Software Protection Service on Local Computer  Error 5: Access Denied.....not good...thoughts?

  ---

  Timothy M Borland

  Wednesday, June 22, 2011 1:09 AM
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  Thank you Microsoft for this latest update that has caused many honest people a lot of undue pain.

  ---

  Timothy M Borland

  Wednesday, June 22, 2011 11:41 AM
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  Why did you use an older version of the Diagnostic Report to run your 2nd D Report?

   

  Your fist Report was created using version "Diagnostic Report (1.9.0027.0):" but the 2nd one was created using "Diagnostic Report (1.9.0019.0):".

  ---

  Darin MS

  Wednesday, June 22, 2011 7:01 PM
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  Thank you Microsoft for this latest update that has caused many honest people a lot of undue pain.

  ---

  Timothy M Borland

  
  what update are you referring to?
  

  ---

  Darin MS

  Wednesday, June 22, 2011 7:06 PM
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  I just grabbed one of the Diagnostic versions off the internet to run both. I was switching between my administrator account and my account that has my email on it.  I am referring to the Windows Genuine Advantage update. One day this past week I started my computer up and there were configuration settings that were running prior to full boot. My computer locked up and I rebooted. When I rebooted there were suddenly about 18 updates that installed upon login. I am almost certain that I have corrupt system files. I am at work but would certainly try anything short of a full re-install to fix this when I get home. I have filed a report with Microsoft and hope to hear from the tech support soon.  What is the correct version of Diagnostic Report to use?  

  Also, when I try to type in the product key on my installation disc from Dell it tells me it is incorrect???? Any help or guidance is more than appreciated.

  Thanks, 

  Tim 

  ---

  Timothy M Borland

  Wednesday, June 22, 2011 9:13 PM
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  Well my computer is pretty much toast.  Received a response from Microsoft and will try a few things tonight.  Just hope I don't lose the photos of my family and friends, tax info, other stuff. 

  ---

  Timothy M Borland

  Thursday, June 23, 2011 12:56 PM
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  Looking at the Diagnostic Report again and it seems to suggest that Windows 7's License Store file may be corrupt or it's data may be messed up in some way.

  Try the below steps to recreate the Store and it's data:

  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select: Run as Administrator
  4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

   

  Thank you,

  ---

  Darin MS

  Thursday, June 23, 2011 6:58 PM
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  "tmborland" wrote in message news:774150fe-98d9-49ad-b7ce-07f661d0c8f1...

  Well my computer is pretty much toast.  Received a response from Microsoft and will try a few things tonight.  Just hope I don't lose the photos of my family and friends, tax info, other stuff. 

  ---

  Timothy M Borland

  
  

  System Error 5 usually ere3fers to massive file corruption - backing up your data to an external storage would be a good idea.

  You should then run CHKDSK and SFC to see what that can fix.

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, June 24, 2011 9:29 AM

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  Thank you Noel. 

  Unfortunately I tried my System Recovery Disc that I made when I first received my computer.  That took a long time and the result was less than functional.  It supposedly backed up my documents (photos, music, etc..).  So my next mistake was to run System Recovery. Now I still have some functionality (e.g. internet) but most of my programs do not work along with most of my controls. I then tired the "upgrade" install and it says my version is newer than the one on the disc. I am thinking I need to uninstall SP1 and try again. Do you know if this might work and if I can still salvage my photos and music?

  I agree there is most likely massive file corruption and probably was some before this upgrade event.  I have fun the SFC and CHKDSK numerous times with little success.  The SFC usually tells me if found errors but could not fix them.  At this point I am open to any suggestions short of the format C option. Thank you for your advice and patience with yet another computer novice.

  Tim

  ---

  Timothy M Borland

  Friday, June 24, 2011 7:27 PM
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  "tmborland" wrote in message news:9f3fc2e4-2b16-4f20-a655-138ea8315ab8...

  Thank you Noel. 

  Unfortunately I tried my System Recovery Disc that I made when I first received my computer.  That took a long time and the result was less than functional.  It supposedly backed up my documents (photos, music, etc..).  So my next mistake was to run System Recovery. Now I still have some functionality (e.g. internet) but most of my programs do not work along with most of my controls. I then tired the "upgrade" install and it says my version is newer than the one on the disc. I am thinking I need to uninstall SP1 and try again. Do you know if this might work and if I can still salvage my photos and music?

  I agree there is most likely massive file corruption and probably was some before this upgrade event.  I have fun the SFC and CHKDSK numerous times with little success.  The SFC usually tells me if found errors but could not fix them.  At this point I am open to any suggestions short of the format C option. Thank you for your advice and patience with yet another computer novice.

  Tim

  ---

  Timothy M Borland

  
  

  To be honest, I suspect that from what you tell us now, it's likely that your best option is a reformat/reinstall with the manufacturer's Recovery disks. - and I also suspect that you would be better to get a new set of disks from the manufacturer, than to use whatever you have to hand (this may cost anything up to $50 or £50 - you may be able to get cheaper ones from restore disks.com).

  Obviously, you would need to back up your data to external storage before such drastic action. If you're not comfortable with that, then take the machine to a reputable local dealer - NOT a brown-box store! - and ask them for assistance (but make sure that you know exactly what they propose to do before you allow then to touch the machine!

   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Wednesday, June 29, 2011 6:08 PM

  Friday, June 24, 2011 10:35 PM

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  Turns out it was a IPv6 setting on the wireless router...after all that work!

  IPv6

  ---

  Timothy M Borland

  Friday, October 28, 2011 2:21 AM
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  "tmborland" wrote in message news:db791461-72c6-4549-a187-71cbbb4621f5...

  Turns out it was a IPv6 setting on the wireless router...after all that work!

  IPv6

  ---

  Timothy M Borland

   

   

  Yikes!

  I still don’t understand how that can be the solution, unless you had disabled IPv4 access to the internet – although I do recall problems with certain routers that clash with IPv6 access.

   

  Thanks for the feedback – hopefully it’ll help someone else in the future!

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, October 28, 2011 9:56 PM

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