If your copy OneCare is anything older than the current 2.0.2500.22 and your status is Green, Microsoft would like to hear from you.
Open OneCare, click Help/About to see your program version.
Please send an email to the OneCare team at wloc@live.com with your name and contact information.
If possible, attach your support log to the email for review. See this post for how to create the onecaresuppordata.zip file: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2512403&SiteID=2
Use a subject line of "OneCare Old Version No Upgrade" when sending the message.
Note that not everyone submitting an email will be contacted.
Thanks!
-steve
Yes indeed, I saw that post from Steve (thanks Steve) and I followed the instructions to the letter. I sent several responses along with the support log zip file for each computer I had that suffered from this problem. I never heard anymore about the problem.
To my knowledge, Microsoft never addressed this problem nor did they explain what happened. They never responded to any of my requests for help until I opened up a formal case incident which forced them to assign a case number.
The case worker never acknowledged that the situation I described was in any way a problem. He stated, “I would like to tell you that if the status of Windows Live OneCare is green, it is working properly and the computer is safely protected.” He further stated that, “I understand the inconvenience you have experienced.” He tells me this knowing that I have been running version 2.0.2500.14 during the past several months and that it won’t update!
He then went on to suggest that I uninstall the old version and reinstall the new version. Well, I had already figured that out by myself and I downloaded and installed version 2.5.2900.15 a day before he contacted me! When I asked him what had caused the problem, he refused to answer and closed out the case!
This is not support in my book, but it sure looks like a cover-up.
