locked
Office 2007 not valid RRS feed

  • Question

  • I have seen many posts on thei forum from pweople who like me are getting the annoying message stating that my copy of Office 2007 is not valid.

    I ran the diagnostic tool and here are my results.

    I have noticed that unlike all others I have so far seen my Office validation seems to say that it is OK.

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine

    So why am I getting this error message?

    Thanks!

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {CF9B4F8F-9E7C-41B9-B52E-29EAEDF30164}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CF9B4F8F-9E7C-41B9-B52E-29EAEDF30164}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-448619383-1600617550-879059015</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20081219000000.000000+000</Date></BIOS><HWID>FF323507018400FA</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9432AB9021AEF7C</Val><Hash>rEffn7CIF5wbBHz8TRON2aUS5k0=</Hash><Pid>81605-958-2935711-65186</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-13321-6001.0000-2562008
    Installation ID: 020245270750218673806930387775017301277221285735021454
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAEAAQABAAAABAABAAEAeqgsqOr+GtPqTSSWUmauf0aDlvnc5vL05ve3X3yBWjasViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm


    Monday, September 7, 2009 2:48 AM

Answers

  • Hello bmurell,

    You may want to have a look at Method 3 in this MS KB article:  http://support.microsoft.com/kb/919895/
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Carey FrischMVP Monday, September 7, 2009 4:59 AM
    • Unmarked as answer by bmurrell Monday, September 7, 2009 4:31 PM
    • Marked as answer by bmurrell Monday, September 7, 2009 4:34 PM
    Monday, September 7, 2009 3:14 AM

All replies

  • I know that my copy is valid because when I first got the message I followed the "Learn more" link and subsequently reinstalled the program . When it came to the activation portion I had problems and so I had to use the "phone" option and called Microsoft. They helped me activate it and so I am very surprised to STILL get this notification!

    What gives? Is there something in the registry that needs to be altered or deleted?
    Monday, September 7, 2009 2:58 AM
  • Hello bmurell,

    You may want to have a look at Method 3 in this MS KB article:  http://support.microsoft.com/kb/919895/
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Carey FrischMVP Monday, September 7, 2009 4:59 AM
    • Unmarked as answer by bmurrell Monday, September 7, 2009 4:31 PM
    • Marked as answer by bmurrell Monday, September 7, 2009 4:34 PM
    Monday, September 7, 2009 3:14 AM
  • Thanks. I followed the procedure and deleted the file. The resulting activation was successful when I started an office program. So far no return of the error message, however it did not appear each time I started an office program, but only once or twice a day. Will come back if the problem returns.
    Monday, September 7, 2009 4:17 AM
  • Just a note to let you know that the error message returned when I turned on my computer and then opened an Office 2007 program. The error appeared just as before. However, this time when I clicked the option to "Learn More" it took me to a screen, paused for a few seconds and then displayed a message saying that my validation was "successful..

    Below is a paste of that message. What does this mean? How can I be getting the repeated error if my validation is ok?


    Validation Successful!

    Thank you for using genuine Office and participating in the Office Genuine Advantage program. Genuine customers have access to all product updates and downloads, and to support from Microsoft and its partners. With genuine Office you'll spend less time keeping your software current and more time generating professional-looking documents for home, school, or work.

    When you buy genuine Office, you:

    • Know that you are getting the most secure version of Office available.
    • Have the confidence that you got what you paid for.
    • Have access to support from Microsoft or a trusted partner.
    • Stay better protected with the latest enhancements.
    • Enjoy access to the latest offers exclusively reserved for genuine Microsoft software users.

    Validation does not guarantee that the copy of Office installed on this computer is properly licensed.

    • Proposed as answer by Darin Smith MS Tuesday, September 8, 2009 8:52 PM
    Monday, September 7, 2009 4:38 PM
  • hello bmurrell,

    I think we have exhausted all of the "quick fixes" that we can do here in a forum format.

    May I suggest that you follow this link http://go.microsoft.com/fwlink/?linkid=52029 to initiate a free WGA/OGA service request?  I think the tech support people may need to figure out why your installation of Office bounces back and forth between Genuine and Not Genuine.

    But keep an eye on this thread as Darin Smith of Microsoft may have a suggestion for something we haven't tried yet. :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 8, 2009 3:44 PM
  • Hello bmurrell,

      In the issue you describe, clicking the 'Learn More Online' link will force the Notifier to revalidate.  Is your issue still occuring?

         since the new Office Notifier was sent out thru Windows Update, I have troubleshoot two same (or similare) issues as you have described.  I can't say if your issue was caused the same way, but in both instances that I worked on, the Office Notifier was install in a computer that had Office installed using a Non-Genuine Product Key, the key was then replaced with a Genuine key, but Notifier continued to show the Office as non-genuine. This is because th Notifier had not revalidated the Office since the key was changed.  In this type of situation, clicking the 'Learn More Online' link, as I mentioned above, will force the Notifier to revalidate and reset it's flag to the proper validation status.  In addition, Notifier would have done an auto revalidation within 7 days (usually less).

    Thank you,
    Darin MS
    Tuesday, September 8, 2009 8:47 PM