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Office Validation Fails says Need to Activate RRS feed

  • Question

  • The office validation is failing saying I need to activate Office 2003, but it is already activated.

    Here is the results from MGADiag:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: fac8cb8a-11bc-4157-b62b-dac8261b8195
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fac8cb8a-11bc-4157-b62b-dac8261b8195</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-117609710-1450960922-839522115</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>76A032FF0184E07C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5E1F073E257E500</Val><Hash>P+Fb+9iYWBicZPE2NVWjqjSntw8=</Hash><Pid>73931-640-3672334-57551</Pid><PidType>14</PidType></Product><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2E75FE0E491EDD6</Val><Hash>hdwqhDrzzCMpP/nguhmcNgaGYjM=</Hash><Pid>73931-747-0630255-57000</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, March 23, 2007 11:51 PM

Answers

  • Patrick,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please look @ the link for activating:  http://office.microsoft.com/en-us/help/HA011187761033.aspx .  Locate Activate your software. Directly below you will see a heading Activate by using the telephone with guidance. Gordon I would like to see more information surrounding your situation.  Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue. 
    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.
    http://www.microsoft.com/genuine
         If the above steps did not resolve your issue lets continue with the steps below.
         I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
         Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:
    http://go.microsoft.com/fwlink/?linkid=52012    
    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.
         Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
         If the issue still has not been resolved could you please provide us with the following information:
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen

    Thursday, April 19, 2007 8:19 PM