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  • Question

  • I ran the Windows licensing validation tool on my pc & accidentally ran the scan for Windows XP when I should have ran the scan for Office. Because I ran the XP scan, my product key was deemed invaild....I then ran the Office scan which verified my product key, but now I'm stuck with a black desktop, a counterfeiting logo & plenty of bubbles directing me to purchase the genuine software....what can I do??
    Wednesday, September 9, 2009 1:13 AM

Answers

  • From your report:

    Windows License Type: Volume
    Validation Status: Invalid Product Key

    It appears your installed copy of Windows XP Professional is non-genuine due to an invalid Volume License product key.
    Volume Licenses are usually only available to business enterprises.  Individuals should have only an OEM or Retail Windows XP license.
    Since you appear to have a Dell computer, look for the Windows XP OEM Certificate of Authenticity sticker that is affixed to the Dell computer.
    Let us know if the COA is for Windows XP Professional or Windows XP Home Edition.
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 5:57 PM
    Wednesday, September 9, 2009 2:21 AM
    Moderator
  • Hello PAmomOf4,

    Here is a snippet of your report:
    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Please note that the phrase "Office Status: 102" means your current installation of Office 2007 is a Trial installation that has a 60-day life, after which you will need to purchase and activate to continue to use it with full functionality.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 5:57 PM
    Wednesday, September 9, 2009 2:33 PM

All replies

  • To help us troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!


    Carey Frisch
    Wednesday, September 9, 2009 1:57 AM
    Moderator
  • Please keep in my mind, that the product key does pass when I run it through the Office validation --


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JFFPV-QBPBB-44FDM
    Windows Product Key Hash: JQkA5U3VyKQmZSN+fVlKwAzxPK0=
    Windows Product ID: 55274-643-9640286-23908
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {5EEFFB09-49BE-40C4-B60F-4DD64B0AA873}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5EEFFB09-49BE-40C4-B60F-4DD64B0AA873}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44FDM</PKey><PID>55274-643-9640286-23908</PID><PIDType>1</PIDType><SID>S-1-5-21-515967899-1580818891-1343024091</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>XPS-Z                          </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20001128000000.000000+000</Date></BIOS><HWID>500530470184C046</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>149E9BD4E8872A6</Val><Hash>SPnJS09801pb7hXjonmVOG/L7eU=</Hash><Pid>81605-339-2533152-65108</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 111A6:Dell Inc|111A6:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, September 9, 2009 2:04 AM
  • From your report:

    Windows License Type: Volume
    Validation Status: Invalid Product Key

    It appears your installed copy of Windows XP Professional is non-genuine due to an invalid Volume License product key.
    Volume Licenses are usually only available to business enterprises.  Individuals should have only an OEM or Retail Windows XP license.
    Since you appear to have a Dell computer, look for the Windows XP OEM Certificate of Authenticity sticker that is affixed to the Dell computer.
    Let us know if the COA is for Windows XP Professional or Windows XP Home Edition.
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 5:57 PM
    Wednesday, September 9, 2009 2:21 AM
    Moderator
  • Actually, the COA is for Windows ME...hmmm
    Wednesday, September 9, 2009 2:41 AM
  • The simple way to fix your non-genuine issue is to purchase a WGA Kit.  Visit Microsoft Genuine Advantage and click on Validate Windows.  When validation fails, click on the Get Genuine button to review your options.
    Carey Frisch
    Wednesday, September 9, 2009 2:52 AM
    Moderator
  • Can you tell me why I'm validated when I run it through the Windows Office tool? I never had an issue until I mistakenly ran it through XP.
    Wednesday, September 9, 2009 3:00 AM
  • OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine

    Your installed edition of Microsoft Office Professional 2007 is 100% genuine.

    There are two different validations.  One for Microsoft Windows and one for Microsoft Office.

    Your installed copy of Microsoft Windows Professional is non-genuine (counterfeit) whereas your installed edition of Microsoft Office is genuine.
    Carey Frisch
    Wednesday, September 9, 2009 3:20 AM
    Moderator
  • Hello PAmomOf4,

    Here is a snippet of your report:
    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Please note that the phrase "Office Status: 102" means your current installation of Office 2007 is a Trial installation that has a 60-day life, after which you will need to purchase and activate to continue to use it with full functionality.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 5:57 PM
    Wednesday, September 9, 2009 2:33 PM