Answered by:
"Windows 7 is not genuine" (retail) Microsoft diagnostic included

Question
-
Im trying my best to figure this out, im not super technical. My original laptop ran on vista. My dad put the new windows 7 on it for me about 8months ago. He bought it from a store, we even have a receipt.
The diagnostics program you suggested does not allow me to copy the information. "failed to create output files, hr = 0x8007000d. please contact support.
I managed to screenshot the results but realize now I cant put pictures in this post.
Any help would be much appreciated. Im in school, the last thing I need is my computer down.
Thanks!!
Friday, October 8, 2010 1:10 AM
Answers
-
"shaynesmcpb" wrote in message news:421a8a63-6c7d-434e-99d1-1f342e09c06b...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q9KGQ-KHBMK-MD72Q
Windows Product Key Hash: NXOxWpA17xW22A/zdI/HiUMIvWM=
Windows Product ID: 00359-112-7190542-85583
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
Partial Product Key: MD72Q
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 10/7/2010 8:05:43 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
I see two issues that may or may not be related.1) HrOnline: 0x80072EE7 : this error code means "Address can not be resolved" This is referring to either the address of the Activation Servers or the Validation servers. In plain speak, this means your computer can not find the place it needs to go to Activate or Validate. Usually, this is caused by a misconfigured Proxy or Firewall.2) Your Windows 7 is not currently Activated. Since it seems that your computer is having problems connecting to Microsoft servers, I recommend Activating by Phone. Normally, when Windows needs to be activated, there is an icon in the task bar that you can click to start the Activation wizard. But if there isn't, you can follow the below alternate steps to Activate by Phone.Alternate Steps to Activate: Click the Start button, and typeslui 4in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.If after you have activated by Phone, windows is still showing as Non-genuine, go to http://microsoft.com/genuine and click the Validate Windows button.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by David. FModerator Friday, October 8, 2010 8:11 PM
- Marked as answer by Darin Smith MS Monday, October 11, 2010 7:43 PM
Friday, October 8, 2010 6:37 AMModerator
All replies
-
I can email the results using the screenshot photos..Friday, October 8, 2010 1:27 AM
-
To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
Once you run the tool, click on the Continue button, then click on the Copy button and Paste the report into your post, along with your question.
Thank you!
Carey FrischFriday, October 8, 2010 2:00 AMModerator -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q9KGQ-KHBMK-MD72Q
Windows Product Key Hash: NXOxWpA17xW22A/zdI/HiUMIvWM=
Windows Product ID: 00359-112-7190542-85583
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {F5532AE6-622B-4C38-BAA1-CB7637716D8F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F5532AE6-622B-4C38-BAA1-CB7637716D8F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MD72Q</PKey><PID>00359-112-7190542-85583</PID><PIDType>5</PIDType><SID>S-1-5-21-1753223740-1288308392-2176764923</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN30WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>3FB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-719054-00-1033-7600.0000-2292010
Installation ID: 010910792411278645480995335161786205444072280763418376
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MD72Q
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 10/7/2010 8:05:43 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:20:2010 18:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAIAAAABAAAAAgABAAEAeqgyPwZVBBRGg0pRyrEOBgyNeL+s81Iz2krSIezVKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO OEMAPIC
FACP LENOVO CB-01
HPET LENOVO OEMHPET
BOOT LENOVO OEMBOOT
MCFG LENOVO OEMMCFG
SLIC LENOVO CB-01
ECDT LENOVO OEMECDT
OEMB LENOVO AMI_OEM
GSCI LENOVO GMCHSCI
ATKG A_M_I_ OEMATKG
SSDT PmRef CpuPmFriday, October 8, 2010 2:06 AM -
"shaynesmcpb" wrote in message news:421a8a63-6c7d-434e-99d1-1f342e09c06b...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q9KGQ-KHBMK-MD72Q
Windows Product Key Hash: NXOxWpA17xW22A/zdI/HiUMIvWM=
Windows Product ID: 00359-112-7190542-85583
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
Partial Product Key: MD72Q
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 10/7/2010 8:05:43 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
I see two issues that may or may not be related.1) HrOnline: 0x80072EE7 : this error code means "Address can not be resolved" This is referring to either the address of the Activation Servers or the Validation servers. In plain speak, this means your computer can not find the place it needs to go to Activate or Validate. Usually, this is caused by a misconfigured Proxy or Firewall.2) Your Windows 7 is not currently Activated. Since it seems that your computer is having problems connecting to Microsoft servers, I recommend Activating by Phone. Normally, when Windows needs to be activated, there is an icon in the task bar that you can click to start the Activation wizard. But if there isn't, you can follow the below alternate steps to Activate by Phone.Alternate Steps to Activate: Click the Start button, and typeslui 4in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.If after you have activated by Phone, windows is still showing as Non-genuine, go to http://microsoft.com/genuine and click the Validate Windows button.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by David. FModerator Friday, October 8, 2010 8:11 PM
- Marked as answer by Darin Smith MS Monday, October 11, 2010 7:43 PM
Friday, October 8, 2010 6:37 AMModerator