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How to add multiple phone fields in CRM 2013 RRS feed

  • Question

  • Hello  friends

    we have 3 servers of MS CRM 2013, Exchange 2013 and Lync 2013. At the time account  in CRM has a phone field that this field integrated with exchange and exchange can read this field, but we need more than one phone field that can be  integrated with exchange. what I want to achieve is using multiple phone fields in crm to input all customer phone numbers and have them in Outlook and Lync when I search for that customer.

    how can I create multiple phone field in Account that integrate with exchange and Lync also?

    best regard

    Thursday, October 16, 2014 6:48 AM

All replies

  • Dear Friends

    I saw in Microsoft dynamic CRM 2015 that this feature is added and we can create multiple phone field so these fields can integrated with Microsoft exchange. Does this means that this feature is not exit in Microsoft dynamic CRM 2013?

    best regard

    Saturday, October 25, 2014 11:35 AM