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  • Question

  • Question
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    I cannot sigh in with Microsoft account. always get this error notic

    Internal Error
    Your request cannot be
    processed at the moment. Please try again later.
    Monday, July 15, 2013 5:39 AM

Answers

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    Hi strabocella,

    Thank you for letting us know. If you can send us an email at acadfb@microsoft.com to let us know if you are still receiving this error and what browser you are using to access the site, we can better troubleshoot. We look forward to hearing from you.

    Best regards,

    Thomas, Academic Search Editor

    Wednesday, August 14, 2013 6:06 PM
    Moderator
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    Hi Dorozhkin,

    Thanks for following up. Our technical team is looking into the issue, and we hope to resolve any sign in issues for users. Please let us know if we can be of any further assistance.

    Best regards,

    Thomas, Academic Search Editor

    Thursday, August 22, 2013 5:40 PM
    Moderator

All replies

  • Question
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    Hi strabocella,

    Thank you for letting us know. If you can send us an email at acadfb@microsoft.com to let us know if you are still receiving this error and what browser you are using to access the site, we can better troubleshoot. We look forward to hearing from you.

    Best regards,

    Thomas, Academic Search Editor

    Wednesday, August 14, 2013 6:06 PM
    Moderator
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    I have the same problem. I use Windows XP SP3 and the problem arises with both IE8 (unfortunatelly, it impossible to update it to IE9 or IE10) and Google Chrome (the latest version); however it works on another computer with Windows 7 SP1 and IE10. Please, solve this problem for Windows XP SP3.
    Thursday, August 22, 2013 6:02 AM
  • Question
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    Hi Dorozhkin,

    Thanks for following up. Our technical team is looking into the issue, and we hope to resolve any sign in issues for users. Please let us know if we can be of any further assistance.

    Best regards,

    Thomas, Academic Search Editor

    Thursday, August 22, 2013 5:40 PM
    Moderator
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    Alas, now it does not work from a computer with Windows 7 SP1 and IE10:

    Internal Error

    Your request cannot be
    processed at the moment. Please try again later.


    Tips
    •Check that the search query that you entered doesn’t contain a typo.
    •Go to the Academic Search Homepage.
    •Find more tips in Help.

    Please send us feedback to help us improve our service, or follow us in twitter

    Saturday, August 24, 2013 1:48 PM
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    Time goes on but still no solution of the problem to sign in. I wonder when the problem will be solved?
    Sunday, September 8, 2013 11:12 AM
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    Hello Dorozhkin,

    The inconsistent nature of the issue delayed a fix. However a solution is now in place and you shouldn't encounter this issue any longer.

    Let us know if you are able to sign in now.

    Thanks,
    Rahul Sharma

    Rahul Sharma

    Thursday, September 19, 2013 5:39 PM