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Microsoft Security Essentials keeps requiring validation RRS feed

  • Question

  • Since having to change both my motherboard and my hard drive AND successfully reinstalling and activating XP Pro to SP3 standard, every time I switch the PC on MSE says I'm not running a validated copy of Windows and will stop working in 30 days.

    Each time this happens, I go through the validation process, only to get this message (a pop-up window at the bottom right of the screen) next time I switch on.

    Can anyone please help?

    Monday, December 6, 2010 7:03 AM

Answers

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question. 

    Thank you!


    Carey Frisch
    Monday, December 6, 2010 7:29 AM
    Moderator
  • Thanks, Carey.  Here it is:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BCDJV-HX42B-G9P2Q
    Windows Product Key Hash: QFk5vEDBl1X1HM39cN/ZSRCbdSs=
    Windows Product ID: 55274-OEM-2242666-78257
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {CC5C98DB-6C45-46C2-BFB4-EFF9897FA7AD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC5C98DB-6C45-46C2-BFB4-EFF9897FA7AD}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G9P2Q</PKey><PID>55274-OEM-2242666-78257</PID><PIDType>3</PIDType><SID>S-1-5-21-329068152-1960408961-1801674531</SID><SYSTEM><Manufacturer>OEGStone                       </Manufacturer><Model>D865GLC_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0075.P24.0503071605</Version><SMBIOSVersion major="2" minor="3"/><Date>20050307000000.000000+000</Date></BIOS><HWID>DCF53BA701848073</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>B7F4ECB23ECF5D2</Val><Hash>hr4TNMyvRYKFFHawmJVQ7QiATP8=</Hash><Pid>70141-745-2656441-56167</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A837:GENUINE C&C INC|A753:HITACHI, Ltd|A753:HITACHI, Ltd|A753:HITACHI, Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Monday, December 6, 2010 6:45 PM
  • I see no issue with your copy of Windows, so if it is MSE (not Windows itself) that is displaying the Non-Genuine error, I recommend uninstalling MSE and then reinstalling it.

    There is also a thread in the MSE forums that may also help: "Genuine Windows Validation Error with Microsoft Security Essentials " http://social.answers.microsoft.com/Forums/en-US/msestart/thread/22930cda-a0bd-4263-890b-ddf812859ca4

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, December 7, 2010 8:54 PM
    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 8:54 PM
    Tuesday, December 7, 2010 8:54 PM
  • A friend is having the same problem, Windows Validation is successful, but after installing Security Essentials, it says Windows didn't pass Validation and will therefore expire in 30 days. I had her run the Microsoft Genuine Advantage Diagnostics Tool and send me the report. Everything was fine. Today had her uninstall, reboot, re-download, and reinstall Security Essentials...to no avail. Then I found this page, so I sent her the instructions in the other suggestion below (Genuine Windows Validation Error with Microsoft Security Essentials), but just reading them I was pretty sure it wouldn't help, because I know she's running XP Home Edition, not XP Pro. Home Edition doesn't let you do much with file permissions; according to http://support.microsoft.com/kb/304040, in XP Home Edition, Simple File Sharing is always enabled; and according to http://support.microsoft.com/kb/307874, in XP Home Edition, Simple File Sharing cannot be disabled. Sure enough, her result: "Got through the directions as far as #9 (Security tab) and, as you suspected, there wasn't any.  Went to Safe mode, and "Use simple file sharing" in direction 3 at bottom wasn't there."

    So, linking to:

    http://social.answers.microsoft.com/Forums/en-US/msestart/thread/22930cda-a0bd-4263-890b-ddf812859ca4

    may not have been appropriate for someone running anything but XP Pro, even though that article fails to mention that it only applies to XP Pro.

    So, the problem is not solved. I'm also trying unsuccessfully to imagine how a file in

    C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data

    could become inaccessible to a system application. On the XP Home machine I'm sitting at typing this, I can open

    C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data\data.dat

    using a plain text editor or a HEX editor with no problem, so I will ask my friend to tell me what the modified date of data.dat is and to try opening the file using Notepad, logged on to all accounts on that machine. If she get's a lot of Chinese characters, and Security Essentials can't open the file, something's wrong. Perhaps Security Essentials isn't interpretting data.dat the way the diagnostics tool is.

    • Edited by K.Lion Sunday, December 12, 2010 5:19 AM typo & afterthought
    Sunday, December 12, 2010 5:05 AM
  • Hello K.Lion,

    The SecurityTab becomes available in XP Home when you start in Safe Mode.

    Sunday, December 12, 2010 5:17 AM
  • My friend did start in Safe Mode and saw no Security Tab, so I will try it myself. However, she informed me that she was able to open

    C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data\data.dat

    using Notepad, from all accounts; so how can it be that Security Essentials can't access the information? I dropped to the command prompt in data.dat's directory and none of the attributes of data.dat are set.

    Sunday, December 12, 2010 6:54 PM
  • Oh well, it's started doing it again.

     

    I've uninstalled MSE and am now using another product.

     

    Thanks for your advice, and confirming that my installation of Windows is correctly validated.

    Saturday, December 25, 2010 11:51 AM
  • I know this is old, but its bothering me too much not to post the answer. 

    The link posted by Darin Smith MS, http://answers.microsoft.com/en-us/protect/forum/mse-protect_start/genuine-windows-validation-error-with-microsoft/22930cda-a0bd-4263-890b-ddf812859ca4, was pretty much right, but you don't need to start in safe mode and the important part to note is in Explorer go to "Tools" -> "Folder Options" -> "View" and unchecking "Use simple file sharing..." at the bottom of the list.

    Now when you right click on the "c:\Documents and Settings\All Users\Application Data\Windows Genuine Advanctage\data.dat" file and click properties, the security tab shows.  Just add "Everyone" to the list with full control and click "Resolve now" in MSE one more time.  Everything should change to green.

    • Proposed as answer by CFC1900 Tuesday, December 4, 2012 9:12 AM
    Wednesday, September 12, 2012 8:54 PM
  • Just to say thanks ROKilcran for this explanation and development of the original answer.  I had the problem on an XP Pro machine. I had assumed that file sharing in folder options was already unticked.
    • Edited by CFC1900 Tuesday, December 4, 2012 9:15 AM
    Tuesday, December 4, 2012 9:14 AM