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Windows Vista not genuine error code 0xc004f012 VERY FRUSTRATED! RRS feed

  • Question

  •  

    Before I completely reinstall windows vista, I am going to try one last time to get an answer.  In early July I was using my Dell Inspiron with Vista Premuim that was delivered to me in February with Windows vista already installed and we had a power outage, when the electricity came back on I couldn't get online so I shut the computer down and when it rebooted I got the Windows Activation Window, so I entered the product code on the bottom of my computer and it said that was not a valid product key. I called Microsoft and was on the phone with them for a good hour and they tried to give me a new product key and that did not work.  They sent me to web site to validate and I was unable to validate and got error code Oxc004f012. Finally I was told they could do nothing for me that I should contact Dell or pay $69.00 for them to fix it or research on the web at microsoft.com.  I contacted Dell and was on the phone with for an hour and they finally told me it was a microsoft problem contact them.  SO I emailed microsoft and spent a week or two with support sending me emails and they finally said that the oem product key was sold to Dell so therefore I should contact Dell!!!!!!!!!!Our ya'll crazy!! and in the meantime I go onto the forum and find that I am not the only person with this problem and and it is not just with Dell computers!  I now know  that I should not have gotten Vista I have Windows XP on my desktop and I have never had a bit of trouble with it.  Anyways I can run  diagnostic but I can not send it by email or copy it, for some reason and I can only get to my desktop in safe mode only.

     

    PLEASE HELP!!

    Thursday, September 13, 2007 3:34 AM

Answers

  •  

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: 0xc004c4a8 / 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {5C4142CF-5478-4356-8F30-E4681A7DF48F}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C4142CF-5478-4356-8F30-E4681A7DF48F}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1272225977-3634617403-4080141849</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>FD323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>6FD88424F8E4500</Val><Hash>ZdOjLBxUe6hY4x+q/TnFS3zDc7o=</Hash><Pid>73931-640-4647421-57567</Pid><PidType>14</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>446F4096D2E0A80</Val><Hash>/izJMyBUWX5v/w1YGOsjmIUQJ0A=</Hash><Pid>70160-OEM-5632032-89996</Pid><PidType>13</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    and of course my error in validation is OxcOO4f012 like it says in the heading.

     

    Thank you

    Thursday, September 13, 2007 11:29 PM
  • Friday, September 21, 2007 10:22 PM

All replies

  • Hi Jmcmanus,

     

      In order to recieve the best support, we request all users initially go to http://www.microsoft.com/genuine/ and click the "Validate Windows" button, please look at the lower left side of the page and record the light gray error code (if any) it will look similar to [0x80080250]

     Next, download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 then click the Windows tab, click the Copy button, then paste the report into a response message in this thread.

     

    Thank you,

    Darin Smith

    WGA

     

    Thursday, September 13, 2007 9:44 PM
  •  

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: 0xc004c4a8 / 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {5C4142CF-5478-4356-8F30-E4681A7DF48F}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C4142CF-5478-4356-8F30-E4681A7DF48F}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1272225977-3634617403-4080141849</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>FD323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>6FD88424F8E4500</Val><Hash>ZdOjLBxUe6hY4x+q/TnFS3zDc7o=</Hash><Pid>73931-640-4647421-57567</Pid><PidType>14</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>446F4096D2E0A80</Val><Hash>/izJMyBUWX5v/w1YGOsjmIUQJ0A=</Hash><Pid>70160-OEM-5632032-89996</Pid><PidType>13</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    and of course my error in validation is OxcOO4f012 like it says in the heading.

     

    Thank you

    Thursday, September 13, 2007 11:29 PM
  • I still need help.  This message was marked answered but no one has answered my question yet!

    Saturday, September 15, 2007 5:24 PM
  • Friday, September 21, 2007 10:22 PM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x8004fe93
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-272X8-7Y742-KW22P
    Windows Product Key Hash: O1l8ZbXg34G6r9agXUhjxhwaub8=
    Windows Product ID: 89578-OEM-7215497-47949
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AC6E5611-975D-4290-87AE-78CEB5DBEE55}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AC6E5611-975D-4290-87AE-78CEB5DBEE55}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KW22P</PKey><PID>89578-OEM-7215497-47949</PID><PIDType>8</PIDType><SID>S-1-5-21-207392943-2826719345-1761045762</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP162UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3D    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>C6303507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AAC38CDBC0A0F0C</Val><Hash>jrP3mPpLCE/S4T4cugOohjcYoDs=</Hash><Pid>81602-902-1504657-68490</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, February 1, 2008 9:40 PM
  •  

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x8004fe93
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-YYYMC-Q2BCP-HKDW8
    Windows Product Key Hash: sS8YZVhjES3cq5cDeysBCjM2RCc=
    Windows Product ID: 89578-OEM-7218334-42043
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {09DA00F0-B07F-4D15-AEAB-2CCDF3652745}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{09DA00F0-B07F-4D15-AEAB-2CCDF3652745}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HKDW8</PKey><PID>89578-OEM-7218334-42043</PID><PIDType>8</PIDType><SID>S-1-5-21-1057712510-994901703-3176631456</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.00   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070827000000.000000+000</Date></BIOS><HWID>CB303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>ABAAEEDE297A8E</Val><Hash>418pqr6sPUGBbojawXV3dQo2r+c=</Hash><Pid>81602-327-8555694-68290</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, February 1, 2008 10:17 PM
  • Angel,

     

      Instead of posting in a bunch of other people's thread (that have already been markes as Answered), I suggest creating your own thread for your own issue, The thread would be marked as Unanswered so would attract much more attention and assistance as well as the fact that troubleshooting one person's issue, per thread. is much less confusing.

     

      In your new thread, post your Diagnostic Report and a detailed description of your issue.

     

    Thank you,

    Darin Smith

    WGA Forum Support

     

    Saturday, February 2, 2008 12:47 AM