Pop up : this copy of windows vista is not genuine RRS feed

  • Question

  • hi,
    i owned acer laptop last year with lisenced vista windows but now it showing "this copy of windows is not genuine"...
    i got the same problem in my friends laptop ,he called to microsoft customer care and entered 50 digi number and he got ne key and he entered same key that pop is solved
    my issue is how can i get 50 digit number and what is the contact  no. to get acticate my lisenced key....
    plz help me how to solve this issue.

    thanking you in advance....
    Tuesday, November 3, 2009 6:37 AM


All replies

  • Hello bhanu_prasad,


      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/ff646316-32eb-41fb-962b-848730ca585e.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    Tuesday, November 3, 2009 10:04 PM
  • No reply from original poster.

    Question is assumed to be answered

    Darin MS 
    Monday, November 9, 2009 7:48 PM