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integration of Agent Communications Panel with Nortel RRS feed

  • Question

  • hi,
    any one tell me if there any way to do that?

    foreach(object HeartBeat in me.heart.Beats) messageBox.show("I love u !!")
    Sunday, February 21, 2010 10:04 AM

Answers

  • Agent Communicator Panel integrate OCS and Dynamics CRM. Nortel it depends of device it's supporting Unified Messeging (which part of it is OCS).
    If your Nortel devices will be used as soft-phone and it will be integrated with OCS you can installl ACS and it will be working.

    Otherwise you will need to use 3rd party solutions to integrate telephone system via TAPI or develop own resolution.
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Sunday, February 21, 2010 11:41 AM

All replies

  • Agent Communicator Panel integrate OCS and Dynamics CRM. Nortel it depends of device it's supporting Unified Messeging (which part of it is OCS).
    If your Nortel devices will be used as soft-phone and it will be integrated with OCS you can installl ACS and it will be working.

    Otherwise you will need to use 3rd party solutions to integrate telephone system via TAPI or develop own resolution.
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Sunday, February 21, 2010 11:41 AM
  • what is the software or hardware required  on Nortel cs 1000 to make that integration

    i have ip phones and nortel pbx cs 1000 and ocs


    foreach(object HeartBeat in me.heart.Beats) messageBox.show("I love u !!")
    Tuesday, March 23, 2010 3:46 PM