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Windows 7 Ultimate Erroneous "Not Genuine" Message RRS feed

  • Question

  • I have been trying to recover from the consequences of a gradually failing hard drive, without doing a clean reinstall (prefer not going through all the other reinstalls, etc., that would be required).  It should be possible.

    Most recently, I made a sector copy of the failing drive on another HD.  It boots without difficulty, but it showed a "not genuine" notice.  (It is genuine--I have the original disk and product ID.)

    Presumably, there is something wrong with the Windows files.  A repair install would be the obvious fix, but I had installed SP1, and later done a disk cleanup, so I can't uninstall SP1.  My original Windows 7 Ultimate disk is not SP1, so it won't do a repair install.  I don't have a disk with SP1 integrated.  If I had known I was losing the ability to do a repair install, I would never have installed SP1.

    I went through the diagnostic process, and this is the result:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-9PVXG-DXB6K-4HC7X
    Windows Product Key Hash: EHfHolIeyGHaQY+TeO8wd5XbRM4=
    Windows Product ID: 00426-074-5863904-85436
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {479334CC-D630-4D5D-B40D-D41F38DA8F43}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{479334CC-D630-4D5D-B40D-D41F38DA8F43}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4HC7X</PKey><PID>00426-074-5863904-85436</PID><PIDType>5</PIDType><SID>S-1-5-21-1456077135-4046669732-1245361684</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2613EAU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>79ETE7WW (2.27 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20110321000000.000000+000</Date></BIOS><HWID>E8373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>A385BF3081756CE</Val><Hash>MHDiQv1RutMAcFwi08yPWsT2IRQ=</Hash><Pid>84890-871-0165063-63249</Pid><PidType>1</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-074-586390-01-1033-7600.0000-1902010
    Installation ID: 022123612175549275480123398402499270639113183546330024
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4HC7X
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/13/2011 5:55:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 8:13:2011 17:44
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAABAAAAAwABAAEAeqhQLr2/9O5I5D7GspWIwNQW3oc4Ww699Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-79  
      FACP   LENOVO  TP-79  
      HPET   LENOVO  TP-79  
      BOOT   LENOVO  TP-79  
      MCFG   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      ECDT   LENOVO  TP-79  
      TCPA   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  


    Any help would be appreciated.  These obstacles are entirely unnecessary.

    You should make an ISO of the SP1 integrated disks available so people could do repair installs after installing SP1.  It shouldn't compromise anything--you have to have a valid product key anyway.

     

    Saturday, August 13, 2011 10:22 PM

Answers

  • "cjgayle" wrote in message news:ff7d7427-b657-4031-a474-62edeba31953...

    I have been trying to recover from the consequences of a gradually failing hard drive, without doing a clean reinstall (prefer not going through all the other reinstalls, etc., that would be required).  It should be possible.

    Most recently, I made a sector copy of the failing drive on another HD.  It boots without difficulty, but it showed a "not genuine" notice.  (It is genuine--I have the original disk and product ID.)

    Presumably, there is something wrong with the Windows files.  A repair install would be the obvious fix, but I had installed SP1, and later done a disk cleanup, so I can't uninstall SP1.  My original Windows 7 Ultimate disk is not SP1, so it won't do a repair install.  I don't have a disk with SP1 integrated.  If I had known I was losing the ability to do a repair install, I would never have installed SP1.

    I went through the diagnostic process, and this is the result:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-9PVXG-DXB6K-4HC7X
    Windows Product Key Hash: EHfHolIeyGHaQY+TeO8wd5XbRM4=
    Windows Product ID: 00426-074-5863904-85436
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

     


    Any help would be appreciated.  These obstacles are entirely unnecessary.

    You should make an ISO of the SP1 integrated disks available so people could do repair installs after installing SP1.  It shouldn't compromise anything--you have to have a valid product key anyway.

     

    The mismatched files above are the cause of your problems.
    You can still do a repair install if you borrow someone else’s DVD with SP1 integrated (a Slipstreamed disk will NOT do a repair install!)
     
    One possible cause is malware – what anti-malware are you using?
    It’s unusual for this set of files to appear in the report in this manner – so I can only think that there is a specific (and unusual) cause for your issue.
    First do a CHKDSK  C:  /F and see what results you get.
    then do an SFC /SCANNOW and see if that improves or changes things at all  - post back with a new MGADiag report after these.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, August 15, 2011 8:06 PM
    • Marked as answer by Darin Smith MS Wednesday, August 17, 2011 7:34 PM
    Saturday, August 13, 2011 11:07 PM
    Moderator
  • If you purchased Windows from the Microsoft Store you can go to your account and download a new .iso file and burn to dvd.  The images there are now SP1 integrated files.  You can then do a repair install.  I don't do the disk cleanup for the reason you just discovered.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Monday, August 15, 2011 8:06 PM
    • Marked as answer by Darin Smith MS Wednesday, August 17, 2011 7:34 PM
    Sunday, August 14, 2011 12:06 AM
    Answerer
  • Tweaking with Vishal may be of help.


    Carey Frisch
    • Proposed as answer by Darin Smith MS Monday, August 15, 2011 8:06 PM
    • Marked as answer by Darin Smith MS Wednesday, August 17, 2011 7:34 PM
    Sunday, August 14, 2011 12:12 AM
    Moderator

All replies

  • Please repost your inquiry in the more appropriate Windows 7 System Repair & Recovery Forum.  Thank you!
    Carey Frisch
    Saturday, August 13, 2011 11:04 PM
    Moderator
  • "cjgayle" wrote in message news:ff7d7427-b657-4031-a474-62edeba31953...

    I have been trying to recover from the consequences of a gradually failing hard drive, without doing a clean reinstall (prefer not going through all the other reinstalls, etc., that would be required).  It should be possible.

    Most recently, I made a sector copy of the failing drive on another HD.  It boots without difficulty, but it showed a "not genuine" notice.  (It is genuine--I have the original disk and product ID.)

    Presumably, there is something wrong with the Windows files.  A repair install would be the obvious fix, but I had installed SP1, and later done a disk cleanup, so I can't uninstall SP1.  My original Windows 7 Ultimate disk is not SP1, so it won't do a repair install.  I don't have a disk with SP1 integrated.  If I had known I was losing the ability to do a repair install, I would never have installed SP1.

    I went through the diagnostic process, and this is the result:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-9PVXG-DXB6K-4HC7X
    Windows Product Key Hash: EHfHolIeyGHaQY+TeO8wd5XbRM4=
    Windows Product ID: 00426-074-5863904-85436
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

     


    Any help would be appreciated.  These obstacles are entirely unnecessary.

    You should make an ISO of the SP1 integrated disks available so people could do repair installs after installing SP1.  It shouldn't compromise anything--you have to have a valid product key anyway.

     

    The mismatched files above are the cause of your problems.
    You can still do a repair install if you borrow someone else’s DVD with SP1 integrated (a Slipstreamed disk will NOT do a repair install!)
     
    One possible cause is malware – what anti-malware are you using?
    It’s unusual for this set of files to appear in the report in this manner – so I can only think that there is a specific (and unusual) cause for your issue.
    First do a CHKDSK  C:  /F and see what results you get.
    then do an SFC /SCANNOW and see if that improves or changes things at all  - post back with a new MGADiag report after these.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, August 15, 2011 8:06 PM
    • Marked as answer by Darin Smith MS Wednesday, August 17, 2011 7:34 PM
    Saturday, August 13, 2011 11:07 PM
    Moderator
  • If you purchased Windows from the Microsoft Store you can go to your account and download a new .iso file and burn to dvd.  The images there are now SP1 integrated files.  You can then do a repair install.  I don't do the disk cleanup for the reason you just discovered.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Monday, August 15, 2011 8:06 PM
    • Marked as answer by Darin Smith MS Wednesday, August 17, 2011 7:34 PM
    Sunday, August 14, 2011 12:06 AM
    Answerer
  • Tweaking with Vishal may be of help.


    Carey Frisch
    • Proposed as answer by Darin Smith MS Monday, August 15, 2011 8:06 PM
    • Marked as answer by Darin Smith MS Wednesday, August 17, 2011 7:34 PM
    Sunday, August 14, 2011 12:12 AM
    Moderator