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Incomaptible softwarepreventing validation RRS feed

  • Question

  • I am receiving the following message when attempting to validate my copy of Windows Vista Business:

    This copy of Windows did not pass genuine validation. Either an unauthorized change was made to Windows files or a software program installed on this computer is not currently compatible with Windows Vista.

    Access to the latest updates, all available features, and product support is reserved for customers running genuine Microsoft software. Until this copy of Windows passes genuine validation, certain features of Windows Vista may be disabled.

    I purchased my copy of Vista from the University at which I work under a Volume Licensing agreement.  I have very litte currently installed on it, and would like assistance determining which software is causing the problem.

    Thanks,

    David

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Windows Product Key: *****-*****-YXQRD-9QPV8-3YP9V
    Windows Product Key Hash: v4r5tOG7EE9bWksg5m1X17y4D/k=
    Windows Product ID: 89576-236-0200311-71808
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: f8fa5e25-70f3-4bf1-883c-72fad983bf2e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: K:20070218154818852-M:20070218143719183-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f8fa5e25-70f3-4bf1-883c-72fad983bf2e</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-3YP9V</PKey><PID>89576-236-0200311-71808</PID><PIDType>1</PIDType><SID>S-1-5-21-2775118209-3902591197-3832771013</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="3"/><Date>20040910000000.000000+000</Date></BIOS><HWID>2A323507018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B9ACEA042877586</Val><Hash>X40hp4O3y75WIjryf0teNeyunWU=</Hash><Pid>89388-707-3654674-65142</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, February 18, 2007 10:16 PM

Answers

  • Uninstalling MapleStory which uses GameGuard did allow to me validate.  Thanks.

     

    David

    Tuesday, February 20, 2007 2:54 PM

All replies

  • David:

     

    Does this apply at all to you?

     

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=897109&SiteID=25

     

    Please let me know!

     

    -phil

    Monday, February 19, 2007 12:32 AM
  • Try to boot with your Vista DVD and do a rollback, i have got the same problem and I would say this comes from an ms update.

    I did the rollback an Saturday and this morning the same procedure started.  This happened two times now after installing updates. Tonight I will write down which updates causes the problem.

    Monday, February 19, 2007 7:28 AM
  • Uninstalling MapleStory which uses GameGuard did allow to me validate.  Thanks.

     

    David

    Tuesday, February 20, 2007 2:54 PM