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Problems with bigpond wireless internet RRS feed

  • Question

  •  

    I am running Vista and I use onecare, I have just subscribed to Bigpond wireless internet in Australia, they informed me that to set up my account i have to dis engage both my firewalls, then they have informed me that if I have any problems with the firewall to speak to onecare, as they do not give support on firewall, my internet wont work if I have my firewall active, do I need to change any setting to turn my firewall on, and will it do any damage to turn my firewall off while I am on the net.

    Please help.

    Thanks ScottieQ

    Saturday, February 23, 2008 1:05 AM

Answers

  • I have no idea why they would have you turn off your firewall to configure your account. Though, I am not familiar with Big Pond. Is that a Satellite provider?

    You mention "both of your firewalls." You should only have the OneCare firewall active. Yes, you can turn it off by going to Change Settings in OneCare, but your status will turn to red and it is not a state that I would recommend connecting to the Internet in as you will literally be without any protection.

     

    If this is the plan you will be using, http://my.bigpond.com/internetplans/broadband/wireless/overview/default.jsp, there is no reason at all to turn off your OneCare firewall as this is simply a cellular connection.

    However, if they supply connection software that includes a firewall, there will be a conflict.

     

    Are you going to be using their USB based "modem?" If so, there could be an issue with configuring it to work with the firewall, though I can't say for sure. My recommendation is to contact OneCare support, who should have experience with other customers in AU using this ISP and service.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Saturday, February 23, 2008 1:56 AM
    Moderator

All replies

  • I have no idea why they would have you turn off your firewall to configure your account. Though, I am not familiar with Big Pond. Is that a Satellite provider?

    You mention "both of your firewalls." You should only have the OneCare firewall active. Yes, you can turn it off by going to Change Settings in OneCare, but your status will turn to red and it is not a state that I would recommend connecting to the Internet in as you will literally be without any protection.

     

    If this is the plan you will be using, http://my.bigpond.com/internetplans/broadband/wireless/overview/default.jsp, there is no reason at all to turn off your OneCare firewall as this is simply a cellular connection.

    However, if they supply connection software that includes a firewall, there will be a conflict.

     

    Are you going to be using their USB based "modem?" If so, there could be an issue with configuring it to work with the firewall, though I can't say for sure. My recommendation is to contact OneCare support, who should have experience with other customers in AU using this ISP and service.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Saturday, February 23, 2008 1:56 AM
    Moderator
  • Thanks Steve

    I am going to find out more information from Bigpond and I will get back 2 u.

     

    Scott

     

    Saturday, February 23, 2008 2:38 AM