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Validation RRS feed

  • Question

  • Preeves, et al.:

    I am having the same problem.

    Rick & Stephen:

    Are you looking into a fix for this or are you just moderating the forum?
    • Split by RickImAPC Wednesday, October 15, 2008 3:52 AM New Post
    Tuesday, October 14, 2008 5:04 PM

Answers

  • dispatch00,

    Thank you for contacting the Windows Genuine Advantage (WGA) Program forum. Have you reviewed the posts marked answered in the WSUS forum? Have you reviewed what Carey Frisch's response?

     Each Validation Issue has the potential of being unique. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, what you have tried as far as troubleshooting goes, and please include any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.


    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you. And yes, we are forum moderators.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 20, 2008 2:31 PM
    Wednesday, October 15, 2008 3:52 AM
  • Also, have you tried Preeves's suggested resolution?
    • Marked as answer by RickImAPC Monday, October 20, 2008 2:31 PM
    Wednesday, October 15, 2008 3:53 AM

All replies

  • Last week, I tested on 2 machines, and saw the following :

    1- Running the Windows Update website locally on the PC (XP Pro SP3), Windows Update told me he had to "update to the new version" (sorry I haven't taking notes) before scanning

    2- As soon this was done and the scan complete, on the available patches list, I downloaded only the "WGA Update" patch that was available.

    3- After the reboot and my WSUS received the new status of the machine, my WSUS was able to push the missing updates without any problem

    Bottom line, as you see, the Windows Update interface had to be upgraded first and then the WGA patch  installed. Without these 2 upgrade, nothing was coming from my WSUS.
    Tuesday, October 14, 2008 8:46 PM
  • dispatch00,

    Thank you for contacting the Windows Genuine Advantage (WGA) Program forum. Have you reviewed the posts marked answered in the WSUS forum? Have you reviewed what Carey Frisch's response?

     Each Validation Issue has the potential of being unique. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, what you have tried as far as troubleshooting goes, and please include any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.


    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you. And yes, we are forum moderators.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 20, 2008 2:31 PM
    Wednesday, October 15, 2008 3:52 AM
  • Also, have you tried Preeves's suggested resolution?
    • Marked as answer by RickImAPC Monday, October 20, 2008 2:31 PM
    Wednesday, October 15, 2008 3:53 AM