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Microsoft Office Genuine Advantage Notification RRS feed

  • Question

  • I have been using my office server (SBS 2003 R2) as my workstation in the past.  Recently I moved all of my day-to-day activities to another machine and have left the server running as a server only (none-to-little manual activity on a monthly basis).  However my installation of Office 2003 keeps giving me a Microsoft Office Genuine Advantage Notification.  I have installed with the install discs that came in the Office Professional Edition 2003 package that I purchased in the past (I actually own 2 copies of 2003 Professional).  How can this be corrected?  Here is the info reported in MGADT:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {2B9D9267-0053-40BD-9E21-D09B30D7B743}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B9D9267-0053-40BD-9E21-D09B30D7B743}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3467745805-3896625647-3188828756</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>CD313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57907</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55639</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55367</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55241</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-2462009
    Installation ID: 020624790891654710655792601066403503933555143100050270
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAeqhajkTg8nu2WWT+iP1afmSGznDy9Kjljmu60iqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  
      SSDT            PmRef        CpuPm


    Friday, September 11, 2009 3:18 PM

Answers

  • Hello coderblues,

    Yup, we got ourselves a situation here.  The nice pretty retail box may be a close approximation of the real retail Microsoft box that retail copies of Office are sold in, but the Disc in the other picture you supplied is not even making an attempt to look like a Genuine Microsoft software CD.

    Here is what's installed on your Vista computer right now:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine

    If you look at the dense text at the bottom of the report, since they all have a value of "640" in the middle of the PID and they all show a value of "14" for PID Type, all of these applications are showing as Volume Licensing editions.  Use of VL editions of Microsoft products without a valid Volume Licesning Agreement is a nongenuine usage.

    Would it be too far off target to guess that all of these applications were installed from that one Disc that you linked to?

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 11, 2009 7:39 PM
    Friday, September 11, 2009 6:37 PM

All replies

  • From your MGA report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine

    Unfortunately, the installed copy of Microsoft Office Professional Edition 2003 is non-genuine.  It is a Volume License whose license (product key) has been reported to Microsoft, by the original owner, as being lost, stolen, or misused.  As a result, the license has been blocked from further use.

    In order to rectify this issue, visit Microsoft Genuine Advantage and click on Validate Office.  When validation fails, click on the Get Genuine button to review the options.

    Also see:

    Details of the genuine Office Complimentary Offer

    Reporting Software Piracy


    Carey Frisch
    Friday, September 11, 2009 3:33 PM
  • I have the case in front of me with the certificate of authenticity on it.  Can I inquire who reported it?
    Friday, September 11, 2009 4:13 PM
  • I have the receipt and the name of the person I bought this from so I would like to investigate why it is being reported as such.
    Friday, September 11, 2009 4:46 PM
  • But the actual CD looks like this:

    http://fullazportal.com/uploads/posts/2008-09/1220531730_office2003-coreapplications.jpg
    Friday, September 11, 2009 6:24 PM
  • Hello coderblues,

    Yup, we got ourselves a situation here.  The nice pretty retail box may be a close approximation of the real retail Microsoft box that retail copies of Office are sold in, but the Disc in the other picture you supplied is not even making an attempt to look like a Genuine Microsoft software CD.

    Here is what's installed on your Vista computer right now:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine

    If you look at the dense text at the bottom of the report, since they all have a value of "640" in the middle of the PID and they all show a value of "14" for PID Type, all of these applications are showing as Volume Licensing editions.  Use of VL editions of Microsoft products without a valid Volume Licesning Agreement is a nongenuine usage.

    Would it be too far off target to guess that all of these applications were installed from that one Disc that you linked to?

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 11, 2009 7:39 PM
    Friday, September 11, 2009 6:37 PM
  • You have got to be kidding me ... this is what my COA looks like:

    http://www.microsoft.com/howtotell/static/images/features/coa_retail_8.jpg
    Friday, September 11, 2009 6:51 PM
  • Please let me know what needs to be done.  This really ticks me off.  For what its worth this is the name of the person who sold me the discs:

    Gabe Klimsza
    PO BOX 152261
    Austin TX 78715
    Friday, September 11, 2009 7:03 PM
  • I have the receipt and the name of the person I bought this from so I would like to investigate why it is being reported as such.

    While I can't release the name of who owns a specific Volume Licensing Key, I can discribe how VLKs work and that should answer your questions just as well.

    It all starts when someone (usually a large organization of some sort) decides they need a large number of Office licenses (I believe 100 licenses is the minimum). They go to an Authorized Microsoft Retailer and sign (and pay for) a Volume License Agreement for the specified number of licenses.  The Volume License Agreement would also specifiy that the Licenses are re-sellable. They are then give a single Volume License Key to use to install the specified number of XP licenses. 

    Since the Licenses are non-resellable, the organization can't go on ebay and sell a bunch of XP software with the VLK key included nor can they install XP on a computer (using the VLK key) and sell it to someone.

    When a VLK key is found to be leaked, stolen lost, so on, the organization will contact Microsoft and ask us to Block that key.  Microsoft may also see a key being leaked out on the internet and go back to the owner of the key and ask if we can block it for them (and then, most likely, issue the organization a new VLK key).

    The best rule of thumb when dealing with a VLK key is:

    If you (or the organization you belong to) does not have a Volume License Agreement with Microsoft, you should not be using a VLK key.


    I hope that helps,
    Darin MS 

    p.s. if you do have the contact information for the person or company that sold you the VLK key and software, I encourage you to submit a Piracy Report at http://microsoft.com/piracy

    • Edited by Darin Smith MS Monday, September 14, 2009 4:53 PM fix typo "can" to "can't" sorry for any confusion
    Friday, September 11, 2009 7:35 PM
  • Filed Report ID is 249150
    Friday, September 11, 2009 7:53 PM
  • Hello coderblues,

    Could be a situation where the seller sold you a Genuine retail box (with retail software the CoA is on the boxtop) and put a super-bogus CD inside.  The CD(s) that should have come in the retail box looks like picture D above:  http://www.microsoft.com/howtotell/static/images/features/cd_off03_4.jpg  Also, that retail package normally has a black soft plastic case inside that is the size and format of a movie DVD case.

    If you visit www.howtotell.com and click on the links to the counterfeit software gallery, you'll see unsophisticated fake "Office" CDs as well as some pretty good fakes, too.

    You mentioned that you have two copies of Office.  Are both the same or are they different?  Just want to eliminate the possibility that we are getting them mixed up.

    Was I right guessing that all of the applications (Office, Visio, Front Page, and Project) all installed from the disc(s) that came in the package from the source you posted?  If so, that yet another indicator that we have bogus software (not that we need one) because these applications are sold separately from retail licenses for Office 2003.

    At this point, you have to go back to the seller and confront them with the fact that they sold you bogus software.  If you purchased thu an online auction site, don't forget the possibility that the auction site may have some built-in protections.

    Finally, be aware that Microsoft has a program that tries to help buyers of counterfeit software, so view the FAQ to see if you qualify for the discounted or complimentary replacement for your bogus Office software:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 11, 2009 7:55 PM
  • Thanks, yes the other CD I have looks like http://www.microsoft.com/howtotell/static/images/features/cd_off03_4.jpg and has the COA on the back.

    I have already uninstalled the prior Office CD and installed the other disc and checked the Microsoft Office Genuine Advantage and everything checks out.  Still mad about this given that I would not have known about it if I didn't move the installation to another machine.  I thought it was a registration problem because it was already registered on the server.
    Friday, September 11, 2009 8:43 PM