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product key RRS feed

  • Question

  • I purchased one care today at office depot. I am attemptibg to enter my product key but it tells me it is incorrect. what do i need to do? Ive tried upper and lower case but still same response. Ive entered it about 8 or 9 times.

     

    Saturday, April 19, 2008 1:30 AM

Answers

  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, April 21, 2008 2:48 PM
    Moderator

All replies

  • Case doesn't matter. Look at where it might be possible to confuse a letter with a number such as the number 0 and the letter O.

     

    Saturday, April 19, 2008 5:32 PM
    Moderator
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, April 21, 2008 2:48 PM
    Moderator
  • I had the same problem and tried different characters, still same answer. I'm kinda stuck because microsoft wont e-mail me back.

     

    Tuesday, July 22, 2008 3:38 AM
  •  chrisjjh07 wrote:
    I had the same problem and tried different characters, still same answer. I'm kinda stuck because microsoft wont e-mail me back.

     

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste a link to the post to which you are replying. I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

    Tuesday, July 22, 2008 12:23 PM
    Moderator