locked
"An unauthorized change has been made to Windows" RRS feed

  • Question

  • I saw a couple other threads with problems similar to mine but the steps I tried to follow didn't quite work for me. A day or two ago I noticed these warnings that I was unprotected from malware and other stuff in these balloons I thought were Windows warnings, then I realized they couldn't be and looked up the name of the program "Antivirus Suite" and found out it was malware. I followed some instructions to remove it on bleepingcomputer.com and got rid of it and downloaded the programs they recommended (Malware-bites Anti Malware and some thing called rkill). After that Antivirus Suite was gone. The next day though I try and sign in to my profile and I get the above message.

    I followed the directions to validate and got a message along the lines of "Its probably a program you installed" and something else. I called some support and they had me go through the same steps to no end. My computer shut down on its own and when it started up it was back on my regular desktop but I couldn't open control panel to uninstall the programs so I restarted in safe mode uninstalled the MBAM, Rkill, and even Avast Antivirus Free that I also downloaded yesterday, still getting the same message.

    I don't know how to run the diagnostics to copy and paste here though so if anyone could tell me so that I could help you help me help myself that would be great. I've got Windows Vista Home Premium, bought the laptop at Best Buy but I never got an actual disc the computer came pre loaded with Vista otherwise I would have just copied my files and reformated already.

    Wednesday, April 14, 2010 9:46 PM

Answers

  • Hello DominusSapientia,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18215], Hr = 0x800b0100

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,


    Darin MS
    Tuesday, April 20, 2010 7:42 PM

All replies

  • In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this linkhttp://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)   Login to Vista and click the option that brings up Internet Explorer.

    2)   Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)   A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)   When the program runs, click the “Continue” button, then click the “Copy” button.

    5)   Return to this threadhttp://social.microsoft.com/Forums/en-US/genuinevista/thread/FFDCA2E9-2F11-4E97-BC37-7A84A1315C3A.

    6)   In a reply post, paste the Diagnostic Report.

    Thank you,

    Darin MS
    Saturday, April 17, 2010 12:14 AM
  • Thank you, here's what I got from running the diagnostic.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89583-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {FC3FDE22-D117-48C3-B3AC-4CA997C9A5FA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error: M:20100414200551010-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Outlook 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18215], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC3FDE22-D117-48C3-B3AC-4CA997C9A5FA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-912672578-41283260-3150815653</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080714000000.000000+000</Date></BIOS><HWID>DB303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>415D1896E28C</Val><Hash>1KVPypQ+KphyDF7/z6OC+ihyWRI=</Hash><Pid>81610-326-5855221-62998</Pid><PidType>10</PidType></Product></Products><Applications><App Id="1A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQAAAAAAAwABAAEA6GG4HnTHEnlOapp6HrMyD0aDepG+ffL04jiQlaxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      OSFR            DELL          M08   
      SSDT            PmRef        CpuPm

    Sunday, April 18, 2010 11:00 PM
  • Hello DominusSapientia,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18215], Hr = 0x800b0100

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,


    Darin MS
    Tuesday, April 20, 2010 7:42 PM