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Victim of software counterfeiting, windows did not pass the genuine windows validation RRS feed

  • Question

  • I was sent through an update for windows of which i accepted. The innstallation took place, yet now i am a supposedley a victim of software counterfeiting. I have windows xp and windows was already installed on my hardrive when i purchased the computer, and so i do not have a disc to innstall the windows again.
    The screen on my computer is black and i am not able to update further due to this. 
    Please help!

    This is my diagnostic report:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98
    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=
    Windows Product ID: 55274-648-8637434-23646
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {128E671D-2F9D-4834-85D2-AC74652DC9E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{128E671D-2F9D-4834-85D2-AC74652DC9E2}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23646</PID><PIDType>1</PIDType><SID>S-1-5-21-1644491937-113007714-839522115</SID><SYSTEM><Manufacturer>eMachines, Inc.</Manufacturer><Model>MS6777</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20030704000000.000000+000</Date></BIOS><HWID>19123C570184A05B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17318</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1005B:emachines inc|1005B:Gateway, Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, July 29, 2009 1:10 PM

Answers

  • Hello Jenny B,

    Right now, your eMachines computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, WRKJB-YKRFQ-XVK98, you will see that many other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office XP Pro with Front Page on the computer is Nongenuine (Office Status:  114 means Nongenuine) because it, too, is a Volume Licensing product installed with a now-blocked pirated Voluem Licensing Key.
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

    Luckily, the solution to your XP problem is simple but laborious.  Use the recovery solution supplied by eMachines to replace the nongenuine installation of XP Pro with the genuine original installation of (most likely) XP Home which was on the computer when it was sold new.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    Typically the Recovery Solution will be a hidden recovery partition that contains the data needed to recover the computer's installaion of Windows, or will be a recovery disc that came with the computer, or maybe both.  If you do not have the recovery partition or Recovery CD supplied by eMachines, you can order Recovery CDs for many eMachines models directly from eMachines for about $25 USD.  If they cannot help you, try http://www.restoredisks.com


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 29, 2009 4:13 PM

All replies

  • Hello Jenny B,

    Right now, your eMachines computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, WRKJB-YKRFQ-XVK98, you will see that many other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office XP Pro with Front Page on the computer is Nongenuine (Office Status:  114 means Nongenuine) because it, too, is a Volume Licensing product installed with a now-blocked pirated Voluem Licensing Key.
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

    Luckily, the solution to your XP problem is simple but laborious.  Use the recovery solution supplied by eMachines to replace the nongenuine installation of XP Pro with the genuine original installation of (most likely) XP Home which was on the computer when it was sold new.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    Typically the Recovery Solution will be a hidden recovery partition that contains the data needed to recover the computer's installaion of Windows, or will be a recovery disc that came with the computer, or maybe both.  If you do not have the recovery partition or Recovery CD supplied by eMachines, you can order Recovery CDs for many eMachines models directly from eMachines for about $25 USD.  If they cannot help you, try http://www.restoredisks.com


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 29, 2009 4:13 PM
  • Thank you very much for the advice you have given
    I was wondering if the product key of the already existing windows would be changed would this solve the error in some kind of way?
    Also is this problem ofthe fault of windows the company itself?
    As i clearly do not wish to pay £100 for the new software


    thank you very much though for all your help, it has made the problem much clearer tome


    Wednesday, July 29, 2009 11:04 PM
  • Hello Jenny B,

    "I was wondering if the product key of the already existing windows would be changed would this solve the error in some kind of way?"

    If the CoA on the computer is for XP Pro then you could try the Product Key Updater utility, but probably not because I am not aware that eMachines sold any of their computers with XP Pro preinstalled.

    "Also is this problem ofthe fault of windows the company itself?"

    The fault was with whomever replaced the original installation of XP (most likely XP Home) with the current pirated installation of XP Pro.

    "As i clearly do not wish to pay £100 for the new software "

    The computer is still licensed to run the version and edition of Windows on the CoA affixed to the computer.  The task to be done is to get the media that will correctly install that version adn edition of Windows.  In the USA, eMachines charges about $25 to send out a Recovery Media kit, which would do the job.  You should contact eMachines's offices in your country/region to see what the costs would be.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, July 30, 2009 3:22 PM