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Product Key RRS feed

  • Question

  • I can't get the product key to work at all. The second group of 5 looks like it has an I or 1 or l. Anyway I tried all three, any suggestions .. i bought it yesterday at Bestbuy  

    Sunday, November 16, 2008 10:57 PM

Answers

  • Helo DaveyK, the product key labels are sometimes difficult to read. Try viewing the product key with a magnifier.

    Monday, November 17, 2008 3:25 AM
    Moderator

All replies

  • Helo DaveyK, the product key labels are sometimes difficult to read. Try viewing the product key with a magnifier.

    Monday, November 17, 2008 3:25 AM
    Moderator
  •  

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Monday, November 17, 2008 2:17 PM
    Moderator